Review Time
Overall pleased with the customer service outcome regarding a recent autopay disruption. The billing issue wasn’t able to be resolved on my end until after my account had been deactivated. IPlum did refund my reactivation fee in order to maintain a positive business relationship with me.
I'm not sure if this will stay up since I haven't purchased services but..... A couple of days ago I filled out all of the information including my credit card information and for some reason my bank keeps blocking the transaction so when I called my bank they said it was for security reasons? I asked what the specific reason was but they wouldn't specify. I was going to attempt again as this service was recommended to me but upon reading the replies for iplum to dissatisfied customers, they seem very condescending and completely dismissive with am excuse for every complaint and no real concern. For this reason I will not be trying to move forward with this company. Also they may want to see why there's a security issue when purchases are trying to go through.
Big mistake for me! I switched over to Iplum and actually left within a few days. My call quality was awful, and I could not even answer any incoming calls as whenever I switched over to the incoming call, the other person calling me could not hear me so I would need to hang up with the first caller in order to accept the second incoming call. Technical support unfortunately did not help me resolve any of these issues and was only available via chat which can be very difficult especially during off hours. Additionally, I made the mistake of paying for a year of service upfront in order to take advantage of the pricing discount. I did this assuming the call quality would be at least as good or better than my previous provider whom I only left due to SMS texting issues. When Iplum could not resolve my issues, I made the decision I needed to leave for something more reliable as their service was negatively affecting my ability to conduct business. They informed me there would be no refund as per their policy which is very clear on this matter. However, I thought because I only had their service for a few days, maybe they would have prorated the service and perhaps charged me for one month, but again their refund policy is very strict...there are no refunds period! Additionally, I found out the hard way, that in addition to paying them for an entire year in advance, I had to pay an additional $19.99 to have them release my number in order for it to be ported to my new service provider. That was very frustrating to say the least, but now that I am with my new provider, I am not having any of those issues and the service has been great! Reviews are very subjective, and I believe people can have very different experiences and sometimes you just can't make everyone happy, but based on my experience, I would strongly suggest you consider other options before going with this service. However, if you should decide to give them a try, do yourself a favor and only pay for a month first, do not pay the year up front, and make sure this service works for you because in addition to the first month of charges, you will pay another $19.99 for them to release your number to port it out to your new carrier. Lastly, on a personal note I am not enjoying writing this, but I felt obligated to help the next consumer in making an informed decision.
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