Review Time
I wish there was a zero star option. An absolute nightmare from start to finish. Booked a ferry in January from Dublin to Cherbourg with a pet friendly cabin to travel in April. Got an email in February to inform me our journey was cancelled so I rang Irish ferries and one of their agent changed the booking with me over the phone.
Got a confirmation email weeks later to confirm a journey from Cherbourg to Dublin (opposite way to what I had book) with NO PET CABIN.
Rang them again and there was no more journey available till mid may. Not even an apology, nothing. Had to request a refund and book with a different company. I will never travel Irish ferries ever again. (Still waiting on my refund at this stage too)
I wish there was a zero star option. An absolute nightmare from start to finish. Booked a ferry in January from Dublin to Cherbourg with a pet friendly cabin to travel in April. Got an email in February to inform me our journey was cancelled so I rang Irish ferries and one of their agent changed the booking with me over the phone. Got a confirmation email weeks later to confirm a journey from Cherbourg to Dublin (opposite way to what I had book) with NO PET CABIN. Rang them again and there was no more journey available till mid may. Not even an apology, nothing. Had to request a refund and book with a different company. I will never travel Irish ferries ever again. (Still waiting on my refund at this stage too)
The company cancelled the crossing I had booked for my return (as foot passenger) to Holyhead for the catch-all 'operational reasons'. Having been forced to re-book with Stena, I arrived at what seemed to be THE passenger terminal (by local bus), only to discover that the two companies have separate terminals. The attitude of the young woman at the IF desk was totally unsympathetic, and she refused point blank to ring Stena to say I might be late for check-in. Also the food on their ferries is expensive. (The staff at their Holyhead desk were better.)
Absolute shambles, avoid at all costs. Ferry cancelled by Irish ferries both ways, no accomodation offered on board etc.Ferry from Hollyhead to Dublin booked for 8:15AM on 7th Feb.-irish ferries cancelled this due to "operational issues and the ship needing to run another route", offering 1:30AM or 1:15PM. Due to prebooked (paid for) plans we had to go for 1:30AM.-Customer service advised us that they wouldnt provide a room free of charge onboard (spoke to them ahead of the ferry via email and on the phone) even though we only needed one due to their cancellation. They wanted an additional 48 euros for the privilege. Of course they didn't get this, so I had to sleep on my back (I'm pregnant) on seating in the lobby. They refused any form of accomodation to cover the morning we landed, which again was only necessary due to their cancellation. Were quite happy to leave a pregnant, sleep deprived, woman wondering the streets of Dublin at 5AM.-we weren't offered any funds back, even though booking the 1:30AM ferry originally would have been cheaper.Were advised that our ferry on the way back on the 20th Feb at 2:30PM was first changed to 1:45PM then later cancelled due to "operational issues" again (they clearly just didn't fill it). They advised us that we could chose either 7:30AM or 7:45PM, both of which would be massively inconvenient as you have to arrive at least an hour before and we have animals to get back to at a decent hour. We moved our ferry a day earlier to 1:45PM on the 19th Feb.While on the phone switching the dates, the agent advised us that we should have been offered a 7:30AM ferry on the 7th.The whole experience has been incredibly unnecessary, frustrating and a waste of money.
They gave us the wrong boarding time for the ferry. They left us waiting in the parking area. Why do they give a specific boarding time if we still have to wait another 2–3 hours? I’m very disappointed, and this is not the first time this has happened.
At a stretch 3 stars. Used the Cherbourg - Dublin route for the first time in years. Boarding, ferry itself, hut were all ok. I had planned to take the opportunity to do some work on my new website. To my utter dismay…. 20 minutes free basic internet!!!! On a 19 hour trip. Otherwise up to just 4 hours for mega bucks. Madness in 2026. Fish and Chips, spread out in a box to make it look like you get loads… €21,50 !!!! And not even a drink with it.To cap it all, and not only IF, but Stena, DFDS and Brittany have replaced Irish crews for Eastern European/FarEastern (speaking) crews. This is NOT correct.
Filthy! the pet services were terrible, awful seating and freezing cold, smelled of cigarettes. Vending machine took money from card repeatedly but did not deliver products and the staff were unbelievably rude. Would not recommend and will never use again
Claim your business profile now and gain access to all features and respond to customer reviews.
hiltongarage.co.uk
conceptcarcredit.co.uk
chipsahoywindscreens.co.uk
www.yorkshiredpfcentre.com
leisurelakesbikes.com
wiberrentacar.com
crazybirdbike.co.uk
rolaplates.com
obdprice.com
rustec.co.uk
