Review Time
Travelled with Irish ferries for the 1st time. I can say my only regret is not reading the reviews before.. ferry was 45 minutes late on the way over and over an hour late on the way back. They are supposed to offer a refund when the ferry is over an hour late and the excuse we get is « the ferry was late due to weather » 😅 the sun was shining and the crossing was lovely. I can only leave a bad review on a company that can’t tell the truth. Only positive thing « my son had the time of his life in the play area and most of the staff was nice ». Paying cheaper isn’t always a better option. Maybe better communication and organisation will give you better reviews.
Travelled on the James Joyce on Saturday 18th October. First the good parts, there were very few passengers and secondly, there was a good choice of food, a good meal for nearly €22, quiet expensive but the meals looked good quality. However the restaurant had no customers. Now the bad points, this ship is more like a floating shop and pub. The only comfortable seats were in the pub in a "U" shape formation for about six people. So if the ship was crowded you would have to sit amongst complete strangers drinking, no privacy. There was also a lounge, but that was closed. There was only one male toilet open, the rest were locked and that one was disgusting. One toilet was blocked and overflowing. Although there were very few passengers in the pub, it was not peaceful as the gambling/fruit machines were very loud when someone played them. This interior of this ship was initially designed to accommodate travellers journeying between Helsinki and Tallin (Estonia) a journey time of about 2 hours 20 minutes. When Irish Ferries purchased this ship, it should have been refurbished to accommodate passengers for a longer journey with reclining single high back seating which would be suitable for solo travellers and families. If you have driven for three hours, waited at the port for three hours, then you need to rest in quiet area in a comfortable seat, not in a pub.If you are booking a ferry to Ireland, make sure you avoid the James Joyce, unless you have a cabin.
I had one of the worst experiences with Irish Ferries at [Calais/Dover ].We arrived at the port at 17:28 PM for the 18:20 PM ferry. We were on time and expected to board as booked. However, the staff at the check-in desk told us we “might not get on the 18:20” and moved us to a later crossing instead.As a result, instead of leaving at 18:20, we were forced to wait until 20:40PM– over 3 hours of unnecessary delay. There was no proper explanation, no apology, and absolutely no effort to accommodate us even though we were early.This is unacceptable customer service. We paid for a specific time and arrived early, only to be pushed back without reason. I will not be using Irish Ferries again and strongly advise other travelers to reconsider before booking with them.
Awful communication. I was due to travel home on the Sunday but due to illness had to change the booking to a Monday, and put the amendment request in as soon as I found out on the Saturday. It appears no-one at Direct Ferries or Irish Ferries works at the weekend, as they accepted my money for the change, but only told me they couldn't change my booking after my original ship had sailed on the Sunday (even though there was room on the new booking). I ended up spending £150 going home by tunnel instead, all due to the lack of timely communication on the amendment. I will never use Direct Ferries or Irish Ferries again. AVOID!
I left my wallet on the ferry. They found it, looked after it and when I called, they helped in every way to return it to me. I think that this kind of customer care is all too rare and indicative of a fantastic company culture. I hope it is rewarded with continued success.Ferry journeys were simple, had okay food and timely. Competitive pricing make this a good option.
We sailed Dublin to Holyhead on Monday afternoon, 22nd Sept 2025. We were instructed to proceed to our vehicles at 17:10. We then remained seated in our vehicles for 50 minutes. No announcements, no sign of staff. No information, and to make matters worse, some idiots had started their engines, but again, no staff to stop them and no announcements. UNSAFE !
Overpriced and unfriendly and not dog friendly.Cabins are old and dingy, food, overpriced and unappealing. Avoid the Isle of Inisheer at all costs - it’s 💯 unsuitable for the very long trip from Cherbourg to Dublin. In an ideal world, IF would have competition on this route and have to up their game. There’s absolutely nothing’Irish’ about Irish Ferries. So disappointing
I'm appalled at Irish Ferries' disingenuous approach to compensating passengers for delayed journeys. Our ferry from Pembroke to Rosslare was delayed by 3.5 hours, meaning we arrived at our destination at 2am. When I asked at check-in about compensation, I was erroneously told that there was no eligibility because the delay was caused by weather. But the weather was completely calm, as confirmed by the ship's purser, who said the delay was because it would take 6 days to "catch up" after bad weather 3 days before. When I contacted Irish Ferries to claim compensation, they immediately accepted it was due so clearly the check-in staff had been told to give false information to dissuade passengers from applying for compensation which was due. However, under the regulations, I had expected to be awarded 50% of the journey cost as the journey time is 4 hours - only to be told that the scheduled journey time is 4 hours and 1 minute, meaning only 25% was due. This is clearly a scam on Irish Ferries' part, to schedule a 4-hour journey as 4 hours 1 minute because the compensation thresholds become much more onerous for them for journeys up to 4 hours and are relaxed somewhat for journeys over 4 hours. Do not use this company
I have tried to use Irish Ferries a number of times, generally on the Irish Sea routes. It is honest and fair to say that more times than not my booking has been cancelled or amended at last minute citing 'operational reasons'. Because ferry crossings usually involve onward travel this has been hugely disruptive to overall travel plans. I would avoid them at all costs because there is slim chance that the ferry crossing will actually happen when scheduled and the company obviously doesn't really care about delivering a service.
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