Review Time
Hello,I want to leave feedback about a very bad experience with Irish Ferries, both when leaving the UK and when coming back from France.When leaving the UK, we spent around 1 hour and 30 minutes stuck in the queue because everything was moving extremely slowly. This was not normal traffic, just very poor organisation.On the way back from France, we were only 20 minutes late. According to your website, the next ferry should have been around 1:30–1:40, but at the desk we were moved to a ferry at 3:50, meaning we had to wait over 4 hours.What made it worse was the attitude of the lady at the desk. She was speaking loudly and blaming us for being late, even though a 20-minute delay clearly does not justify such a long wait.Overall, this was a very frustrating experience:- poor organisation,- information on the website not matching reality,- bad customer service.I expect an explanation for this situation.Regards, Claudiu
Bravo Irish Ferries! The Pet Den is a fantastic addition. We had a great crossing with our dog by our side. The area was clean and the outdoor space was fabulous. You provided poo bags, bins to discard the waste. What struck me was that the Pet Den was the most peaceful area on the ship. Dogs and their owners were contented, happy and felt looked after. Thank you and we will be travelling with you again because of this service you offer.
Poor management of the car influx into the passport control queues. We managed to catch our ferry 5min before the gates closed despite having turned up 1h30 ahead of departure time. many cars behind us missed it. Not fun when you are going home for Christmas.
I CANCELLED our IRISH FERRIES booking and travelled Ireland - France on Brittany ferries who are excellent.IRISH FERRIES POORLY MANAGED THE DISRUPTION CAUSED BY STORM AS IF IT WAS THE 1st Storm they had experienced on the Irish Sea.In particular poor communication,...phones not answered and out of date recorded messages. Avoid using them & TRAVEL BRITTANY FERRIES.
I see there are reports of there being no lifts on one of the Irish ferries. The Isle of Innismore has got two customer lifts but they don't both cover all levels hence when one breaks down there can be difficulties for anyone with mobility problems. On Monday the green lift got stuck while we were disembarking at Dover. Luckily there was nobody in a wheelchair and the lady using crutches was eventually able to get down to the next floor to access the blue lift. That just left getting across a busy vehicle deck to the coach. Staff on level 8 appeared to be unable (unwilling?) to contact the vehicle deck controllers to help us get across the busy deck despite having onboard phone devices.Food would probably have been ok if it had been warm.
Non existent customer service. I emailed requesting a refund as per terms and conditions on their website. No reply so emailed a couple of days later Again no reply, called, 4 days after my original email. Was told I was due a refund and they would process it. I asked if I would receive confirmation, told no, but the person I spoke to said they would very helpfully email me confirming my booking was cancelled and refund would be madeI've heard nothing... how hard can it be? Do not recommend on the basis that the customer service is this bad
2:40 sailing which was an hour late but these things happen weather etc, anyway as a disabled person I've never been treated so badly by staff, the level of ignorance completely baffled me, speechless how bad they treat there customers as I watched customer services after my hideous treatment to see if it was just me, am not irish but I noticed they seem to hv issues and problems with Irish people too why I don't know, thought they were just being racist to disabled people but they've serious hatred for certain demographic of people really unbelievable. Never ever seen anything like that in my life and never thought I would.
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