Review Time
Travelled from Pembroke to Rosslare in early August ‘25 and have to say the pet den was a welcome upgrade. For years was so stressful leaving our dog in noisy Kennels on board or last year in the car with Scores of alarms going off. Was clean, bright and very relaxing for our cavalier King Charles. Well done Irish ferries for taking care of your four legged passengers and making the experience better for owners.
Booked Irish Ferries’ new 'Pet Den' expecting an stress-free, pet-friendly option where my dog could stay with me on lead and not in a kennel. Instead, I was shouted at, humiliated, and treated with outright hostility by staff at Dublin Port.... all because my small, friendly dog (11kg, on a lead) wasn’t in a carrier.To be clear: no carrier is required onboard, in Holyhead or on the train... only while sitting or passing through the terminal building at Dublin Port! And no they won’t provide you with one as you walk 100m through to the gangway. The entire situation is an absolute farce.After being publicly humiliated in front of other passengers, I was eventually allowed to travel but not before being stopped again at boarding and handed a sheet of fine print in what was a final, petty power play.Avoid Irish Ferries if you're travelling as Sail & Rail passenger with a pet. The service is nothing like what is described in their PR and you will be treated with utter contempt and humiliation
I sustained a ruptured Achilles tendon on holiday in France and therefore my mobility was very much reduced. On request, Irish Ferries provided a wheelchair and staff to assist my boarding and disembarkation for my return to Ireland. I would like to pass on my thanks to the Ferry company and the crew who assisted me. It was very efficient and greatly reduced the stress of my journey home. Thank you.
Very disappointed with Irish Ferries.The ferry was nearly an hour late. The manager was rude and inflexible — insisted that our small cat stay in the pet area full of barking dogs, despite the obvious stress to our pet and our requests. No understanding or respect at all. The ship is old and reeks of fuel so badly that it’s almost impossible to stay inside. A terrible experience, especially at the end of our holiday.
I am in dispute about the cost of a reservation. Agents are unable to help me. I ask how I can escalate. They tell me I must email customersupport at irishferries.com. I do so and after ten days I get no response. I phone again and am told that email is the only way to escalate an issue and that they receive thousands of emails a day and I must wait for however long it takes. Not good enough.
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