Review Time
Ordered through AU and not UK website, which was totally my fault but placed order on 8th March '25 - apperently the order couldnt be cancelled and refunded, which I think due to the genuine mistake - surely the order could have been cancelled. However, order wasn't sent until 19th March and I am still waiting for it to arrive!!!! tracking is very limited still saying notified that it has been sent back still not showing on route!!!!!
Terrible…followed their size chart and the watch band was digging in to the point of cutting off my circulation. The band was not at all stretchy like my last one despite it being the same style. When I contacted them they said I must have ‘measured my wrist too tightly’ which wasn’t the case. When I provided photographs they said it looks like the measuring tape is cutting in but the measurement was within the size range by 4mm (a comfortable margin of error for one to measure their wrist whilst also taking a photo at the same time). Anyway istrap REFUSED to take accountability for the fault (have previously purchased the same watch strap in different colour but same size and they are visibly different lengths too.) Just save you pennies and shop with a company who values their customers enough to create an accurate size chart or own up to errors resulting from the inaccurate information they share with their customers.Edit: have sent 2 emails to customer service this week requesting to swap the band (postage at my cost) and have not received a response, please reply before you refuse to swap the band because the 30 day time frame runs out.
I will never buy from these people again. The strap took 3 weeks to arrive, and does not fit my watch, but they will not replace it or repay me. I have tried five times to use their "Returns Portal", but could not get it to work. Now after multiple emails and 12 days they say that I do not meet their "return conditions" - but don't say how ! Great.Following your reply, I have emailed you my order number.
This is quite simply a sham business providing substandard products who does not honour the stated warranty when the product in my situation simply fell apart on my wrist after less than three months of normal use. I was lucky not to lose my watch as a result.When I explained the normal usage and detailed how the strap started to tear at the connection point to the watch and then over a few subsequent days it failed completely the standard response I received was “our Quality Assurance team has thoroughly assessed the product and confirmed that the issue is not attributable to a manufacturing defect.Our testing involves multiple rigorous evaluations to ensure durability under normal usage conditions. The type of damage described, and observed during our assessment, suggests stress beyond the product’s design specifications.”Using this rationale they will not honour any warranty claim for a manufacturing or design defect because they are asserting their product cannot fail unless subjected to abnormal stresses. They completely dismiss the facts of this situation whereby this strap fell apart on my wrist after less then three months of very normal wear.Therefore they are not honouring their stated warranty because in no situation will they uphold a warranty claim.RESPONSE TO ISTRAPThank you for proving that your warranty is worthless in your response. The photos are clear, the watch was worn for less than 3 months with very normal use and your so called “thorough review” merely involves looking at the photos and saying that couldn’t have happened with normal use. I assure you it did….. and that is why you should go out your warranty. It is there to protect consumers like me. And as for saying don’t hesitate to reach out… I have sent you four emails to no avail. You are not providing an after sales service and upholding your warranty. You are ignoring my rights to a refund. Other customers beware what you are dealing with here…….
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