Review Time
I have been most impressed with the service. The "Billie" that I bought had issues right after its initial operation. The staff were very quick to respond to my email outlining the issues and asking how I could get it replaced or whatever. The staff have been excellent in following up with this and sent out a replacement quite swiftly. However, the second one just wouldn't work at all after its initial operation, so I am continuing to be in touch with the staff who have been assisting how to remedy the situation. It has been a bit frustrating that both devices both had issues, but TI am very grateful for understanding and helpful staff with whom to deal. Thank you
Just love the way the Normal folks communicate, and the vibe they have achieved within the website. They have taken the time to create a very “non-generic” experience (if that makes sense). They are obviously starting small (in terms of the shop), but the well curated offerings are a sensible beginning, not overwhelming. I haven’t yet looked deeper into the other services they have on offer, but this as well looks to be very helpful to those that perhaps are looking to explore things and need support to feel comfortable in their journey. These folks don’t look to have dumbed down anything in their approach to their clients, which IMO says an awful lot.
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