Review Time
You wanna play a game get all good gear and stats then get hacked loose all your gear and gold and get told by the developers that they wont help or get you gear back. That u have to go get it all back yourself. And before you ask yes it was a jagex linked and it was 2fa active
Trash company will take your money and ban your account without any reason. I spent a lot of money to jagex, and they don't even supply any evidence of said rule breaking. They just send automated messages turning down appeals without giving any reasoning. AVOID THIS COMPANY AT ALL COSTS.
Like many others, my nearly 2200 total iron got banned for "RWT" during the Sep 2025 ban wave. I appealed the ban multiple times and only got automated responses and no customer support of any kind. Being an iron I am especially confused what they could have "detected". I did use a BA boosting service for my torso in 2022 but besides that and the occasional raid split I have basically -0- interaction with other players. Just wild.I've quit playing on all of my other accounts and refuse to give this company another dime.
OSRS account hacked 2 days ago, which was also on a jagex account with 2fa enabled.Hacker managed to bypass the email sent when logging in and also bypassed my accounts 2fa and cleared 2 billion from my bank.Jagex reply? We do not provide item recovery services and to secure my account properly.. (despite my account having everything enabled and being as secure as possible)Jagex don’t care for players, even when accounts get compromised because of issues with their back end.
Dealing with Jagex support has been nothing short of a headache. I’ve been trying to recover an old OSRS account, and even after they confirmed that the email I’m contacting them from is the one linked to the account, I’m still completely stuck. Why? Because the password reset email never arrives — and they refuse to manually resend it.Let me repeat that: they are literally talking to me on the same verified email tied to the account, the system acknowledges it, and still — no manual reset link. Instead, they just push irrelevant articles and loop me through their broken appeal system — like I’m talking to NPCs following a script with zero logic, initiative, or care.And this is coming from someone who’s been playing RuneScape since the early 2000s — a real OG. I’ve never experienced support this unhelpful, robotic, and frustrating. It’s actually insane how bad it’s gotten.This is just basic common sense — if your system says an email was sent, but it never shows up (and yes, I checked everything: spam folders, whitelists, etc.), then try manually resending it. But instead, they blindly trust a broken, glitchy system and show no signs of actually trying to help.Jagex's support is cold, unresponsive, and totally disconnected from the community. There’s no sense of being heard — even when you provide everything they ask for. They’ve completely dropped the ball on something that should have been an easy fix. Just incredible.
It takes weeks/months to get any reply from them, and most of the time, the reply is a form-response that has nothing to do with the request. There's a reason they have such a large discounted annual membership: if there's a problem with it, the customer is out of luck.
My boyfriend has paid twice for a 1 month membership. The first payment was canceled, while the other is pending, and I still don't have a membership with you. I linked my gmail to my account as well. My boyfriend wants his second refund back if I don't receive a month of membership within 24 hours. If I don't receive a month of membership, I will never pay you for another membership again. Please and thank you. From MrSTUNA2801PS Everytime my boyfriend has paid for his membership, it goes through jagex, but when he pays for mine, it says it goes through old school runecape. What is the difference? My boyfriend also plays osrs.
My account was falsely banned. I thought it would be an easy fix—but I was completely wrong. No one was willing to help, and I kept getting flooded with automated responses. I even had to resort to practically begging on X just to get someone to look into my ban. When I finally got through to an actual person, all they said was: 'All decisions are final. Review the rules and feel free to start a new account.' I had spent so much on bonds and membership—just for it all to end like that. I’ll never touch another game with a support team like this again. It’s honestly disheartening to see how far they’ll go to help influencers or big names, while the average player gets completely ignored. It’s really sad.
I have been playing for over 25 years and they banned my account and accused me of macroing. I don't even know what that is. I'm not computer savvy. they said they have been monitoring my account for a while and said I was using some kind of software that i have never ever heard of. wtf r/s I was only trying to play the game. I don't sell r/s items off game online I wouldn't even know how to. if they were observing my acct they would see that stuff only goes into my r/s bank acct and not out unless I elch it or sell it on the r/s grand exchange. they are reviewing my rebuttal but they said I could play a different character if I had one, or could make another one and start all over you know what I say? FOUL. (can you say Lawsuit) What an insult and so uncaring I have a lot of money wrapped up in my one avatar and I have bonds and treasure hunters I haven't used. these accusations that they have banned me for are False. and I will sue them if I have to. I certainly do not feel all warm and fuzzy about them anymore.
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