Review Time
We hauled 3 loads for Amazon and JB Hunt was the broker back in the first week of December, 2022. we are still waiting to be paid and when you call a JB HUNT number you are passed from one to another and no one in management can be reached at all! This company is now so big that they think they can just push everyone else over. They do not just under pay on the loads but they just do not pay at all!
The absolute worst delivery partners there are. Peleton execs must have personal friends at JB Hunt because this is the most incompetent delivery company I've ever met. Our delivery order was moved once and cancelled again. They admitted that no one looked into our request for COI (which our building requires) and support staff are useless. They cannot be trusted to deliver on time.
If I could give them less than one star I would. I ordered a bedroom set with free delivery and set up from Costco. they just dropped off the boxes and said they don't set up. When my son called the office they lied and told him. I said not to set it up. That is a lie!! If we have to set it up why not go to IKEA Costco is going to loose business if they keep dealing with JB Hunt.
You are horrible company. You are supposed to deliver my couch today between 10-2. This morning I get a call that it "didn't make it on the truck". Do you, a supply chain and logistics company, not know how to do supply chain and logistics? This is the second time this you have done this to me. You are a joke. I already disassembled my old couch and got rid of it last night to make room. Now we have to sit on kitchen chairs all weekend. Totally unacceptable activity from one of the worst trucking companies in the country.
Had a washer delivered on 5-27-22 that I bought at Lowes. They came in, hooked everything up and the guy turned it on and told me to let it go through a cycle. What he didn't do first was check the tub. Pulled out the wet paperwork and handed it to me. As he was leaving, I specifically asked him if it was level. He said "yeah it's level," despite not checking the level at all. The washer shook violently during the rinse/spin cycle. It is not level. Now I have to take more time off to have someone come out and make this right. Don't ever have anything delivered by JB Hunt. Ever! Based on the other reviews, Lowes should be ashamed of themselves for ever using this company.
Wish I could give zero stars. Horrible delivery performance- they handle deliveries for Lowes’s. In two years, this is my fourth issue. This time they have cost me money in addition to squandering my time. I have asked Lowe’s to compensate me then back charge JB Hunt.
Ordered a stove from Lowes. Got a call ahead of time saying delivery would be 10:30-2:30. Then it all went downhill. The call center called when they arrived but I didn’t get to the phone in time. But my husband was home and saw them pull up. they never came to the front door to knock and then left 10min later delivering nothing. When I called the call center. They said they called 3 times and then left. Actually, 1st they hung up on me. Their driver LIED. My cell phone showed 1 missed call. The driver is also supposed to knock, which he never did. Then JB hunt lied to Lowes saying the driver didn’t knock because of a dog situation. We have no fence, no beware of dog. We do have a 12 pound dog that stays inside. Said dog would have barked if anyone came to the door, but they didn’t. I asked them to explain the logic of driving to someone’s house and never knocking on the door. They couldn’t.Whatever you do. Do not let any store ever use JB HUNT to deliver your product. You will regret it.
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