Review Time
if I could give a negative star I would . the absolute worst customer service I have ever experienced!!! the rudest people who provide nothing but a horrible attitude! Do yourself a favor and at all costs DO NOT USE THIS COMPANY
This company is supposed to deliver my Peloton bike. They have rescheduled my three times and just did so this week. However, they attempted to deliver my bike today—the day they had already rescheduled—and claimed I was not home. Well, I wasn’t. I was at work and I would have never scheduled a delivery from 8am-5pm. I am a high school teacher. (My bike was supposed to be delivered during a three-week window when I was home for winter break.) This company continues to jerk me around, I’m unable to speak to a supervisor, and I’ve yet to receive my expensive purchase.
The way JB Hunt trains their delivery people is shameful. They are trained to only install appliances on brand-new houses and if your water line or valve or air gap looks old, they will refuse to install your appliance. Companies using JB Hunt for their deliveries and installations should seriously consider contracting with another company. The proof is here written on these reviews.My experience with them: bought a dish washer with Whirlpool on-line. JB Hunt delivered the dish washer but refused to install it because the air gap did not meet their inspection standards. They told me to get a plumber to install a new one. I had a plumber come and he said there was nothing wrong with the air gap. I asked Whirlpool to schedule another installation and the same person showed up, again refusing to install the dish washer because in their opinion, even though they are no plumber professionals, it is not up to their standards (i.e. brand new). NEVER again will a do business with any company who uses JB Hunt.
Absolutely horrible experience. As some others mentioned, if I could give 0 stars, I would. They were supposed to deliver a refrigerator and then a stove and both times it was an absolutely HORRIFIC experience. They had to come back twice to deliver the fridge because the first time we were told we had to get a plumber to install a water line behind the refrigerator. When we called the plumbers, they said there was nothing wrong with the way our water line was configured and the delivery people were just being "prima donna's", refusing to hook up the fridge because the water line was under the sink not behind the fridge.I should have learned my lesson ordering appliances from Home Depot, but I didn't. I ordered an oven, and when it was delivered they pulled out the old oven and told us, they couldn't install it because we had an "adapter" connected to the gas line. The delivery person got his boss on the line to repeat to us why they couldn't do the install, so we said we needed to call Home Depot. 3 days before Christmas, we needed to find a solution. Otherwise, I wouldn't have a stove on 1 of the biggest holidays of the year. The woman on the phone said we had 15 minutes, the delivery person stepped outside to speak to her while we were on the phone with Home Depot, and when my husband went back to find the delivery person, he had already left! This was within the 15 minute window we were given to try and resolve the issue. And not only did he just leave without letting us know, he took our appliance with him and left our old oven pulled out from the island in the middle of the kitchen floor!I will NEVER order another appliance that needs an installation from Home Depot, and I will be sure that if I go somewhere else to order an appliance, I confirm that the delivery service is NOT JB Hunt. I have never had such a poor experience or poor customer service from any vendor I've dealt with.
If I could give zero I would. I ordered a pelaton bike and had it set up to be deliver on a set date. I live on a military base and gave specific instructions on what gate a commercial vehicle needed to go through. I received a text saying my bike would be delivered in 15min, I wait and an hour goes by nothing. So I look at my tracking and it said attempted to deliver. Yet I received no call stating any issues. So I called corporate to follow up on this. They stated the truck was to big to go through the gate do they tired around, so my direction on which gate to go through were not followed. We resolve this and are to expect a retry delivery few hours later. Well to my surprise he says he can’t get on base maybe tomorrow. I informed the driver this will be delivered today. Once meeting up with drive he was in his own personal truck, with my $1200 pelaton in the bed of the truck NOT secured down and the monitor just laying in the bed of the truck. If I could upload a picture I would. When asked if it was secured the driver looked me in the eyes and said oh yes, when clearly it was not. He also had a personal friend with him who was not allowed on base which is why we had issues the second time. The level of unprofessional is unbelievable. The person who thinks it is safe to deliver a bike like this deserves to be fired.
This is a transport company which is very busy in scheduling times of more than 1 week delay and drivers come before allotted timeslots (both times)The scheduling agents are very curt and professional and say: you time slot is between 3 to 7PM and make sure that adult +18 Y is present at homeBut 1st time the driver team came in the morning and the 2nd time 45 minutes before 3 PM But more important on white glove delivery service, which they undertake but drivers find some lame excuses not doing that, whereas any local movers can do the same service in less than 3 minutes and half the price. ( as happened in my case) For us 2 teams from JBH came at different times, and both took videos and pictures on how they could not install my furniture.JBH- Please do not reply or contact me for safe unloading video which is the special trick of trade for any furniture mover and may not be your cup of tea.Any explanation or rationalization of inefficiency is futile unless we see any other review praising your services Disclaimer: After writing review, JB H would reply for sure about safety/driver bla-bla - bla. knowing well that any profession or job has risk associated
Same as every review I’ve seen. I ordered a product and JB Hunt is the one transporting. At first I filled the survey, something went wrong. I called support line and was told everything looks good, I’m getting my order on said date and time. 2 days before the said date I get a call to be ready to receive my order in the next couple of days. The day right before, I get a call saying I have to reschedule. Now I have to wait another 7 days? This is not good customer service at all.
Horrible delivery service. They have rescheduled my delivery four times because they are “too busy” to complete the delivery. Every time I’ve tried to address the issue I get the same excuse that they don’t get their routes until 2 days prior to delivery. I’m not sure why they have you reserve times for delivery when they “get too busy” and reschedule the delivery. It is very frustrating to deal with them.
The absolute worst!!! I had a nightmare delivery situation with them a few years ago after ordering a Home Depot Dishwasher. I swore I would never use Home Depot again… But my fridge recently broke and I ended up back at Home Depot because Lowes is far from my house. I’ve kept food on ice, stored some frozen stuff at a neighbors, and threw about 70% of what was in my fridge. Of course delivery day comes and they call and say that the truck broke down and they won’t be delivering my fridge - rescheduled for FOUR DAYS LATER. I was frustrated with the girl on the phone and asked her why this always happens and she giggled. I then called Home Depot to complain, and apparently the girl added a note in the system that she sneezed and I missed took it for a giggle. Canceled the Home Depot order, purchased the same fridge for the same price at Lowe’s. And it’s being delivered tomorrow. Will never buy another appliance from HD while they’re using JB Hunt.
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