Review Time
I would leave 0 stars if I could. They were used as a transport for a local Ethan Allen furniture store for our neighbor. They decided to use our drive way as a turn around and destroyed our property.JB hunt is now telling us it’s hearsay and they refuse to pay for damages despite multiple people seeing their driver do the act in question. It’s disgusting that such a larger company would treat someone in this way. If it’s all hearsay how do they know it didn’t happen ? Going by the driver who is obviously going to lie to save his job?
On this a.m. of 4/2/2024 I followed [in the right lane of course] a driver who travelled in the PASSING lane for 14 miles in rainy, hard to see weather. Driver Never once bothered to get over, let the morning traffic pass them constantly & at most times drove over the speed limit. Only legible #’s was 276987 on back of truck. The route I was on: SR 246 heading North & turned at my destination before Wabash Ave Terre Haute, INHave a Great Day
Inboard cameras have made it toxic to work here. They nitpick at everything you do, from crossing a stop line on the ground, to taking your hand off the wheel, to reaching for your drink in the cup holder, to doing the speed limit at 65 mph (one driver was fired from an Amazon NE account for this) AND GOD FORBID anyone cuts into your lane and hits the brakes because the Bendix system will generate "an event" and they'll want an explanation as to how that could have been avoided. The stupidity at this company knows no bounds. Safety is a complete joke - for many reasons. Then they wonder why their first quarter earnings for 2024 were low. They can't keep drivers for their lives... fact is, I don't know ¾ of my fleet and I've been here almost 4 years. They come and go because of the toxicity here. Management is CLUELESS.
I too would give zero stars if I could. We ordered a new refrigerator directly from whirlpool and jb hunt gave us a four hour delivery window. We emptied the old fridge, bought coolers to keep everything from spoiling, and cleaned up. Then we get a call from dispatch informing us that the truck broke down so we won’t get the fridge. We asked if we could have another truck take over the delivery and the woman laughed and quickly said no. When will we get the item we paid thousands of dollars for? No clue
They said live Unload on phone and in the Tender and Receiver asked for a drop trailer. JB Hunt does not want to pay for Trailer warehouse and drop charges. This was Amazon shipment and they surely get paid from Amazon for additional services. This is the second incident with JB Hunt. It is better to have no business than no pay.
What kind of company schedules 10 of it's 12 deliveries in the day total on the 9-2pm slot and 2 of them in the 2-6pm slot? This one does! Surely when you contract with whirlpool to deliver refrigerators and other appliances you would at least realize people have stored the perishables in coolers or expect delivery within the contracted time window. This company rescheduled delivery for 5 days later, 2 and a half hours AFTER the expected delivery. Why pay thousands of dollars for an appliance and prepare when they never show up and reschedule a week later! You had his phone number and he has a doorbell camera, you never showed up. I hope you still have the appliance and it's in good condition. Especially considering it took you 2 hours to drive a delivery that was a 5 min drive as well as reported delivering 2 deliveries that would normally be 35 min drive on a good day, through 5 cities, in just 11 min. The person you did this too is disabled and has to hire someone to be there to prep and take care of the transfer of items. Now he must contract for another day all because of improper routing and scheduling not to mention communication...Truly baffling that your a fortune 500 logistics company. At the VERY Least call the customer when you know your over 2 and a half hours late causing a reschedule.
They have rescheduled my delivery twice now. Once was just an hour and a half before my delivery window. I’ve had to take two days off of work because of their 4 hour delivery window now I will have to take a 3rd. From the communication it is apparent they are poorly staffed and managed.
Peloton utilize JB Hunt for their delivery and parts replacements. I paid over $200 to have my Peloton Tread dissembled and reassembled, during the process my tread was damaged and is no longer working. I've dealt with them for a month and my tread is still not working. My appointment for March 1, 2024 for a tread base swap was canceled at the last minute. Their excuse for canceling my appointment was that their trucks were vandalized overnight. This is unacceptable. They did not provide any solutions to the problem. This company and it's workers are unprofessional. They damaged my tread and a wall in my home. Please consider using another company.
I would give a zero if I could. They gave me a four hour delivery window to deliver a Peloton Tread + and they never showed up. They don't even have the common courtesy to let you know they will not be showing up. Poor communication and just plain unprofessional.Looking at all of the other negative reviews here, it is pretty apparent that they do not hold the management accountable for the poor performance and communication of their employees.I love my other Peloton equipment but will be cancelling this order as it is the only way to get companies like Peloton's attention to find a more responsible delivery company.
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