Review Time
I am super disappointed. they first had some sort of technical error where they apparently showed lack of stock of the product I was supposed to receive so instead of reaching out to me to tell me that in the 72 hours I was promised by the vendor, they just ghosted me. I reached out to the vendor who reached iut to them which took another week, then when I funally received a scheduling email, I was unable to schedule online and had to call them. then they were unable to schedule my delivery for another 2 week!! really poor performance.
Rude disrespectful unprofessional unpacked my items outside in the rain refusing to wear mask that was requested threatening to return items since he didn't want to a mask a frightening experience never again I called company no response they don't care just want money
Spoke with a woman by the name of Patrice. She gave me a time window of 4pm to 4:30pm. Driver called the day of delivery, said he would arrive at 3:30pm. Received another call from a different woman stating they could only wait 15 minutes. I was poised to arrive at 3:55pm - five minutes earlier than the window I was initially given - so the delivery was cancelled. This cost me a vacation day. I had to reschedule five days later because they wouldn’t wait 10 minutes. The woman on the phone said they normally provide 4 hour windows. When I said I was provided a 30 minute window - she apologized and said that isn’t how they do things. I believe the second woman I spoke with. It makes sense to give a 4 hour window instead of 30 minutes. But the lack of flexibility given the circumstances is uncalled for, especially when the time issue is their fault to begin with. That said, it’s impossible to avoid them. If you have a delivery, the seller will go with the cheapest option, which is undoubtedly J.B. Hunt Transportation Services. As consumers, we have to buy from sellers that don’t use J.B. Hunt. In my case, Whirlpool is using them to replace a faulty stovetop. I have no problem never buying from Whirlpool if it means avoiding J.B. Hunt in the future.
Horrible service this morning, washer and dryer installation from Best Buy. They cracked our $1000 dryer, left water all over floors, and left without hauling away what they needed to haul away. We called the installation/driver guy and he kept declining our calls. Already reported to Best Buy as well. This company is hiring unqualified, rude, unprofessional, lazy people to do a terrible job.
DO NOT USE them. I had a delivery of a washing machine. First, they arrived smelling like weed and where I reside it isn't legal. They installed my washer then had me sign a document so they could proceed to their next delivery. The document stated they did a test cycle and there was no damage to the home. About 15 minutes after they left my floor flooded because they didn't tightly secure the clamp on the drain hose in the back of the washing machine. When the washer went into drain mode the hose came off and caused water to flood my floor. I found out later the installers lied and said they came back to secure the clamp because the washing machine was moved. When they came back they helped me dry up the floor and lift the washing machine and my dryer to dry up the water from under it because I told them it was too heavy for me to lift. Then to hear they went back and lied and said I moved it is ridiculous. They basically wanted to cover the fact it was their fault. Additionally, the water got under my vinyl which caused damage because my home is not on concrete slab its on a crawl space. We all know what happens to wood when water gets to it. The adjuster who handles the claim on their side says he isn't calling to take sides or be bias but wanted to ask questions. I told him everything you all have read and he responds its going to be hard to fight it because once I touched or moved the vinyl they cant determine whose fault it was that cause the floor damage. He said the installers took picture and from the looks of it everything was installed properly. Since when does a picture confirm a clamp is tight enough it has to be physically tested. Everything he said was all favorable to the installers side in addition to letting me know how long he has been handling claims. He got upset because my tone and response was not happy because he was basically telling me this isnt going to go anywhere from every explanation that came out of his mouth. They say you reap what you sow and I hope that the lie the installers told was worth it. The result is unless I get a lawyer the expense of damage is left on me to take care of. This is bad business if you know like I know take caution when doing business with them, take lots of pictures and most importantly don't let them leave if they test anything until its complete.
This is the worst delivery service I have ever dealt with in my whole life. I ordered a cooktop from Whirlpool and the estimated delivery date was December 13, 2022 then it was moved to December 23, 2022. I was hoping I would get the cooktop before Christmas then it was moved again to December 27, 2022. The delivery time was scheduled from 2pm to 6pm. The delivery driver called 3 minutes after 6pm and told me he can’t make it because he had a flat tire and that I have to call again the delivery service to make another delivery appointment which is now set for January 6, 2023. I called Whirlpool’s delivery service and told them the delivery service they partnered with is the worst delivery service I have encountered in my life and that I’m giving them this 4th and last time to deliver my cooktop and if they still fail to deliver and install it, I just want my money refunded. Hoping I won’t have to deal with this company again in the future. They have caused me so much inconvenience with these many cancelled delivery schedules. Whirlpool is going to loose a lot of customers if they don’t change their delivery service partner.
Do not let Home depot deliver to your home they use JB Hunt which is the worse transport service ever. They came into my home twice broke Crystal glasses and nick nacks first time. Flooded my basement and kitchen second time, left part of the old refrigerator in my dining room leaning on my chime clock. They flooded my basement and kitchen and left me without helping and did not say a word. JB Hunt has been rude, disrespectful and a manager hung up on me without helping me. The did not once give me an apology. I would not wish this on my worse enemy what I have been though and still going though. Don't use JB Hunt or Home Depot delivery
I had a delivery scheduled with JB Hunt, with a delivery window between 10am and 2pm. At 1:50pm, my tracking info still said "In Transit" and had not updated to "out for delivery" so I called to check on the status of the order. I had plans that evening and had arranged my schedule for the expected delivery window. The person who answered the phone told me that the driver was en route to the delivery before mine and would call me after that to give me an estimated arrival time. I asked if I should expect another hour or more than that and the person on the phone got an attitude with me and said "we don't ONLY deliver [this item]. Some things take more time or less time." I explained that I was only asking for an estimate because my scheduled delivery window had now passed and I had arranged my day for that window, and might need to adjust my other plans. They interrupted me and said "the driver will call you when he gets done." I understand this company is likely stressed due to the upcoming holiday, and I also understand that things sometimes run late. It's the lack of communication about the delay and the rudeness of their customer service person that I am not understanding of. I will avoid using this company in the future.
Bought a washer and dryer with all the new accessories from Lowes and was promised a delivery the next day. I waited all day for the delivery and while I was on the phone they called my phone, never left a message, never knocked, nor rang my door bell. I got off my call and a dispatch person stated they waited 15 min and had to go to the next delivery. Explained no one came to my door, no one knocked, no door bell, dog didn't even bark...and she barks at everyone. She said well they were there and I have a photo of your house. Explained they might have sat in the street but no one drove in my 200 foot long driveway. said i would have to reschedule...after 4 disconnections and leaving a message to reschedule, still nothing, no call - no reschedule. Worst customer service experience on delivery ever. Don't think i will buy again from Lowe's if this is their delivery partner or should i say "lack of delivery partner."
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