Review Time
Ordered a Peloton on 11/30, and scheduled the first available delivery, which was 12/20, 8am-12pm. Got a confirmation call 12/19. Waited from 8am-12:30 pm on 12/20 and finally received a call they were cancelling my delivery due to driver shortage and could reschedule at my earliest convenience. I was available the following Monday, Tuesday, Thursday and Friday mornings, but they could only offer me Friday afternoon. Now we have to adjust our holiday travel plans to fit their schedule. I should have been notified before 8 am on 12/20 that no one was planning on delivering. Instead, I wasted my entire morning, taking off work, to sit and wait.
JB Hunt was supposed to deliver and install a stacked washer & dryer for a Lowes purchase. First trip they forgot the stack kit; Second trip they brought the stack kit but did not do the install; Third trip they did not show up at all as said the stack kit has already been delivered. Washer and Dryer and still uninstalled.
Second KitchenAid Whirlpool dishwasher delivery today. First delivery 7/28 had door dented in. Today 8/12 frame was bashed in. Next delivery scheduled 8/30. BTW, Existing dishwasher removed 7/28. Whirlpool claims units are inspected before truck goes out -so damage must occur on truck. Observed on7/28 unsecured pallets of goods in large van.Can JB Hunt do better on our next delivery? I’m not betting on that.
Had a sofa and loveseat delivered for Rooms to Go. The technicians did not have instructions and scratched my laminate floor in several places. Despite presenting before and after pictures and constantly calling them and presenting clear evidence after 2 months, they only offered to pay for half ($210) the cost of repair for the damage that they caused and tried to cover up by putting the sofa and loveseat over the scratches. Very dishonest business practice!
I had to refuse my order of a new refrigerator because they would not move the one I had out. They wouldn’t even set it on the front porch. I chose a delivery between 2-6pm. And to remove the old one. They arrived at my house at 2:00. They said they were already behind in their deliveries. How could they be behind if they arrived at my house at 2:00 pm. I was their first delivery in the time slot between 2-6. The movers wouldn’t accept any extra money to relocate my refrigerator to my basement. It was a straight shot from the side door to the basement. They offered to not charge me the setup fee for delivery of my new refrigerator, which would mean they would not set it up because they’d have move the old one first, which they refused to do. I am very angry at the service I received. They were not helpful at all. They said they called their boss, he said there was an option in ordering the refrigerator to choose to relocate an appliance from one point to another. But he said it’s hard to find: I asked what can I do now. They said ”nothing”. I couldn’t do anything now about the delivery. So I had to refuse the delivery since they wouldn’t move my old refrigerator out first, unless they took the old one with them back to the warehouse. I chose the removal of the old one, because that was an extra charge, I thought they would move the old one to the basement for me. But they refused. What was I supposed to do? Have two refrigerators in my kitchen.
The two technicians arrived and the first sentences out of their mouths was that they were not being paid enough for their work.The one technician realized that he needed to turn off the power source for the garbage disposal and I showed him where the Box for the garbage disposal which would be and he turned the power off.He could not complete the installation of the new dishwasher so the existing dishwasher remained in place.When the two technicians left they did not turn the dishwasher off nor did they turn back on the power to the garbage disposal.I realized this as I was getting ready to leave to run some errands and I heard the noise from the dishwasher then I checked the Box for the power running to the garbage disposal and I then realized that he did not turn back on the switch which actually was not for the garbage disposal.
If you are a carrier watch out. JB HUnt does not reimburse lumpers. They should write that right by the delivery addresses because everyone reimburses lumpers instead of putting it where no driver reads,They save a lot of money sticking carriers with their unloading charges . This was on load 3nv1615- i guess i will have to reach out to the shipper to get paid
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