Review Time
Order arrived with a defect in the leather. Tried to contact customer services several times and ignored. When they finally responded they didn't offer any clear solution and then stopped responding completely. Would be great if someone could own my case and actually speak to me. Order #15779
I placed an order on the 11th of December from Jekyll & Hide, expecting my item to arrive comfortably before Christmas, based on their delivery estimates. Unfortunately, the actual timeline pushed to the maximum end, causing unnecessary stress. When I raised my concerns, their response felt quite inadequate, as it seemed to point out what I should have done differently, rather than addressing the issue. I hope they improve their communication and provide more accurate estimates in the future in order to reorder from them.
Quality product, exactly as described on the website. I would definitely shop again from J&H. I would have given a full 5star review if it was not for the choice of Evri service for delivery. They had no communication, and they left the parcel at the doorstep, in full view from street, while I was not home.
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