jekyllandhide.co.uk

4.4
4.4 Based on 141 reviews

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Average Rating

4.4

/
5

141 Reviews

5 Star
77%
4 Star
6%
3 Star
5%
2 Star
2%
1 Star
10%

Filtered Reviews

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Review Time

Kelvin
Perfect and quick delivery

Perfect and quick delivery. Much loved present. Thank you

5
Date of experience: Oct 07, 2024
Katy Wright
The most beautiful

The most beautiful, soft leather weekend bags purchased for our sons’ 21st birthday.

5
Date of experience: Oct 07, 2024
JH76
Slow Shipping to Canada

Updated:Jekyll and Hide just provided me the proper tracking information, showing the product is actually in the system. Quick to complete my transaction and getting it ready for shipment. I received an e-mail 2 weeks ago saying my order is on its way. When checking tracking number, the status is: Label Created, not in system yet.If this continues for 3rd week, I may look into cancelling my order.

5
Date of experience: Oct 06, 2024
Josh Scott
Great quality, stylish and good value

Great product delivered very promptly

5
Date of experience: Sep 28, 2024
FreMiozz
Extremely helpfull

They were so helpful with spare parts for a briefcase they no longer manufacture. Thank you so much

5
Date of experience: Sep 28, 2024
Francine Brown
Good quality, but flawed design

Product arrived on time although I had to ask a question before ordering as the description was vague. When the product arrived, the answer I was given to the question turned out to be completely incorrect.The product is good quality, the leather, studs and zips are all well made and feel solid. There are no issues externally, although the internal divider is poor - it slides around all over the place and gets in the way more than it helps.

3
Date of experience: Sep 13, 2024
Jayson Bell
Outstanding wallet from people that care

My wife got me their wallet after it appeared in one of those independent ‘best gift’ newspaper articles around Christmas. The craftsmanship is remarkable, stitched quality leather over a lightweight metal frame with a card lifter. I stopped using fold style wallets, and will never go back. It gets admiring glances and at least 2 friends have purchased in the last 6 months. I had one small reason to contact their customer support, and got an immediate response and a resolution far exceeding my expectations. What a fabulous business - can’t praise them enough!

5
Date of experience: Sep 04, 2024
Babette Ross
Excellent customer service

I am a big fan of Jekyll & Hide, having bought shoes, jackets and multiple pieces of luggage over the past few years. Quality and price are excellent. Recently a laptop bag I purchased 2 years ago had issues with the stitching failing in one of the handles. I contacted them, and they sent me a new bag within a week. Incredible service! Great company and will buy more of their products in the future.

5
Date of experience: Sep 03, 2024
Nathanael S.
Great product

Great product, great quality, exactly what I wanted, glad I used them again. Plus the speedy delivery is always nice. I would highly recommend.

5
Date of experience: Aug 29, 2024
Idilion46
Beautiful handbag &fabulous customer service

Beautiful tan handbag bought for a wedding , received lots of comments of how classy it was.Excellent customer service from Jekyll and Hyde who went out of their way to ensure I received it in time for the wedding . I hadn’t seen the tick for next day delivery on my order but when I contacted them, they immediately offered to upgrade delivery to next day to ensure it arrived on time .Fabulous bag and amazing customer service . Thank you

5
Date of experience: Aug 26, 2024

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