Review Time
Michelle swanson signed me up. Made me feel so much better about my situation, let me know tha jigsaw homes is willing to help in situations if I find myself needing help. Aswell as a lovely chat that made me feel settled as I got my keys
So, once again, Jigsaw Homes have failed miserably! After my last review, here we are again. Date 09.00hrs 25/10/2025So, once again my boiler, which I keep having the same issues with, failed to give me hot water/heating! Preparing to go to work also, I had to ring the emergency number (again). A woman came on sounding completely miserably that I ruined her Saturday morning. I was asked the usual personal details, then I explained the issue (and I know it's all caused by low water pressure, but I cant adjust this myself, because it's been boxed in, stating safety standards) so she asked me am I vulnerable, I said no, she said I had to ring back Monday morning then, I said, I've no hot water or heating, she said, she couldn't do anything as I wasn't classed as vulnerable, so I said I am and told her I had a mental issue, she said wait while she speaks to a supervisor, so I thought, not on a Saturday morning you ain't. So, she popped me on hold and thats where I stayed until it cut off!! Utterly deplorable that in Winter, I'm expected to have no hot water nor heating and have to ring for and appointment on Monday, when it's Saturday morning!!This person needs to be either retrained or fired!!! Jigsaw homes, I pay my rent weekly via DD out of wages NOT benefits, so I expect hot water and heating!This is ridiculous!!!!Now, I've had to ring in to cancel work (which goes against me) and get a private boiler engineer!! Disgusting!!
This is my first time working with JigsawHomes, so far I like everything. I especially want to mention the agent Katie Wood, she helped a lot with the payment of utility bills, she always answers if I have questions or don't understand something. Thank you to her
Lauren Spencer has been very helpful and patient with me right from the initial contact on a telephone interview to meeting her in person for the viewing and being in touch on the phone and via email and her replies have been prompt and it’s not been difficult to get hold of her. I’m coming out of a women’s DV refuge, and have a range of health issues, so it’s even more appreciated. When I asked for some more time, she gave it to me and has prompted me politely when she’s needed to. She even dealt in good humour with my Dad’s chatter when I viewed the property! Also I’ve dealt with Laura for the affordability assessment who was friendly and helpful too. Rita who was my first point of contact was polite and straight forward to speak with and swift at sorting an appointment for me. The support offered to new tenants is very impressive and valuable from my point of view - even to someone who is a problem-solver like me. Even the call-handlers along the way when I’ve rung in have been very pleasant and encouraging without knowing anything about me, so that’s nice as well.
Today moving into my new apartment through jigsaw homes group has gone amazing a big shout out to Jamie who has been looking after me keeping me updated and informed and working with me for appointments and the information, absolutely brilliant from start to finish and again to Jamie a big thanks .
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Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale.
Our vision: We want everyone to live successfully in a home they can afford.
Our mission: Creating homes. Building lives.
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