Review Time
Shocking, call themselves a luxury brand, as luxurious as camping in a rain soaked field. Power steering failed on my discovery sport (yes another one) warranty company got independent inspection done, came back as manufacturing defect.JLR not remotely interested in helping, even though they know their steering racks are dreadfully manufactured and downright dangerous when they fail.You could offer me a JLR manufactured car for free and I would walk away from that offer.I only hope someone doesn’t get badly hurt or worse due to their negligence in not sorting this extremely dangerous and common issue of steering rack failure.Shame on you JLR
Appalling customer service & price gauging at its best at Macarthur Jaguar. No quote provided & charged $3700 for a service with the only additional work carried out was an air con vent clean ($123) and four brake hoses replaced ($570). Billed $1755 for labour costs!!! Disgusting rip off at its best & I won’t be returning.
Ridiculous Customer Service - calling the CR number, got hang up 3 times in a row by the time I mention about a part update.I placed order for a part on Marshalls Ipswich in February this year (Paid upfront) and still waiting for the part - the retailer also is frustrated trying to get an update from the dealer and suggested me to contact customer service directly, with the order number, to try and get an update at least. The attendant called Calsie answered two of my calls and by the moment I mention a part update she just hang up the phone. Very poor service, avoid purchasing from this brand.
Buyer Beware!!!!If you are going to buy a new car get ready for a horrendous experience!!!Ordered a new Defender financed by Drivalia who apparently JLR are very happy to partner with.. Build date confirmed upon order being signed 14 months ago and then last week the bombshell was dropped! Huge price increase… resulting in a take it or leave it request for an additional monthly of £150.00 + VAT!!! Obviously a contract with JLR is not worth the paper it is written on and all of this is ok because in the small print it says they do t “guarantee” prices… Honestly their team could not have cared less……and discussions between ourselves JLR and Drivalia were like watching the scene in Resevoir Dogs where they are blaming each other and pointing the guns at each other - What a joke!!! As I have said BUYER BEWARE.
I think how I a been treated by this hole company is disgustingly and heartbreaking as they are the most incompetent people to try to speak to and all the franchise companies who work for them do not speak to each other. I owned a 69 plate discovery for 2 year and it has been in 3 different JLR garages 11 times in all and it’s still in there since January which means they have had my car 15 months out of 24. I will be putting something on here every day now till something is done about it as everyone who wishes to buy one needs to know how they are treating there customers.
I bought a Porsche 911 year 2002 ASIS condition, I chose Jaguar Melbourne because I was more confident buying from a famous dealership rather than purchasing same car from a dealership at the corner of Dixie Highway. I had the car inspected to have the convertible top fixed and replace the steering column bushings, Total $6650 ($6K for the Top). Jaguar told me, you bought ASIS it is your problem. they were right...My advise, if you by a used ASIS car from Jaguar Melbourne, make sure you have a load of money left to have it fixed, good luck!
Having waited 18 months for my brand new E pace, it developed an electrical fault. 3 weeks with jag and still the part hasn’t arrived. Rude unhelpful staff at Tottenham. Worst after sales ever. If I could return my car for a full refund, I would. Also the Toyota I’ve been given as a courtesy is nothing like a luxury car. Awful awful awful. Avoid at all costs
I have an approved Warranty claim on my Range Rover in July 2023. JLR Slough failed to follow up on the part which has now been on back order with JLR Reading since March 2024. Having complained to JLR head office in July 2014 they rang to say the part would be in on 4 August 2024. In August 2024 JLR head office rang to say the part was not in and on back order again with no ETA.Meanwhile I cannot use my Range Rover.
We have had more issues than I care to try and remember with the purchase of our Discovery Sport…. The latest- we drove 30 mins to our local dealership, got a software update done (spent 2 hours waiting for it to done) and drove 30 mins home again…. Only to receive an email 3 weeks later to say it hasn’t been done properly and to contact Landrover Assist to get it booked in again!!!!!!! I called them and they said someone would call me within a coupleOf days and come round to the house to sort it. 2 weeks later; I am STILL waiting for a call…. I have called Landrover customer services who tell me to chase it up again!!! Haven’t I done enough? No compensation offfered- they honestly are a joke!!!! Avoid, avoid, avoid!!!!!
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
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