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I will not purchase any more Jaguar Land Rover anymore. This brand really SUX when it comes to service. The Distributor in Taiwan is freaking useless and when I raised the issue with the UK head office ..... they couldn't care less. if this is the attitude towards their customers .... no one should even think of buying anything from them ever!!
One month after buying an electric Jaguar, the battery warning light has come on, the car does not fully charge now and Jaguar has no idea when part will come in to fix it!Second problem the car started leaking when it rained, so badly that I have to wear wellies so I don’t get soaking wet shoes. Which is CRAZY!Again Jaguar don’t know when they can fix this issue, it’s now been two months!Will never buy a car from Jaguar again.
I don’t usually public shame companies, however these ‘leading’ manufacturers are lying, robbing and misleading customers. June 2023 - our Land Rover discovery breaks down in Bristol. We got it back to JLR Jaguar Land Rover UK in Swindon. After a long debated, saying that we were passed our ‘service history’, although in black and white (screen shot from our online portal) stating job number 55598 was completed at 15,746 miles on 20th September 2021. Therefore, as per JLR policy, our vehicle would need a service on 36,746 miles or before the date of 21/sept/2023. We broke down June 2023 and at 35,505 miles on the clock. We were told this was not the case and this was not a service. Why is it on our service portal under last service recorded then??? We were asked “why haven’t you progressed this sooner”. Our response was that we were still grieving the lose of our daughter, Elsie Rose. I’m not after sympathy, but we didn’t have the energy to fight these guys. We were told we would need a new engine as SWARF (metal particles) have entered the oil filter causing a CAM shaft issue and the requirement was for a new engine. This was stated in the conclusion letter on 29th Feb 2024 from the complaints manager. We were quoted £12,000 for a repair. Or a second hand engine for £7,000. We simply couldn’t afford it at this time, we were still recuperating costs from our daughters funeral. We reported this case to the ombudsman and they have been really good. They are fighting these above case for us. However, JLR then decided that they would start charging us £50 a day storage charge to have our broken, undrivable vehicle on their premises. So we had no choice but to go to an independent Land Rover specialist. Darren and his team were absolutely fantastic and strictly engine down within a couple of weeks.Are you surprised if I tell you that all they found was a single link timing chain fault? Our engine and pistons in complete sound condition and NO requirement for a new engine. A repair at a cost of approximately £2000. We were lied to and we were told we would need a complete new engine (as highlighted in yellow). Jaguar Land Rover are liars, fraudsters and money grabbing criminals. Looking at multiple forums online, we are not the first and we will definitely not be the last. Do not buy a car from these people.Quick enough to take your money and quick enough to lie to try and prove they are not our fault. It’s time to make us heard and cause disruption peacefully to these fraudsters.
Do Not Buy Land Rover , our Hybrid Range Rover has a transmission issue in EV mode , it's taken over 5 months , 2 Land Rover assists call outs , 2 services booked at local dealership , first appointment they cancelled , 2nd appointment they had looked at the vehicle in 3 days so we pulled it out , currently with another dealership for 7 days , they cant fix it !!!!! meanwhile we are paying full costs on a hybrid lease we can only use in petrol mode , we are having to pull out extra costs on petrol . The Vehicle is dangerous to drive and could cause a collision as it keeps jumping out of gear but Land Rover will not provide a replacement loan vehicle whilst they fix the problem .
I ordered and Collected a new Evoque Autobiography from Birmingham North on the 10th May 24 Due to holidays but a month later I notice two build quality issues I contacted the dealer’s service department, their response was dismissive, abrupt and refusal to continue with the claimI contacted JLR direct and the response from them was quite aggressive in tone at times and muddled1 They said the door card issue had to be dealt with by Jardines which is still unresolved with no communication from the dealership 2 The front bumper distortion and misalignment Birmingham refused to rectify has been taken up as a quality control issue under the 3 year warranty claim by another R.R. dealership. a refreshing better experienceConclusionsBirmingham’s after service is an enigma to the term 'customer service'My JLR involvement was less than a comfortable experienceThis little RR autobiography was my 9th of Vogue's and sport models which is a long history of buying the brand and first time I used Birmingham with hindsight I would NOT have chosen them to give my money toUpdate We are 5 weeks after there online non human robotic reply to my posting there is still NO communication from them regarding the damage to the door cardThis is an experience that could happen to you once Birmingham Landrover has your money The bumper distortion has now been rectified by another RR dealership via a JLR warranty claim to my complete satisfaction
If I could give zero stars I would. Terrible company and customer service go to Porsche instead.My partner who owns a Range Rover from new has been recommending for a while that I give the Evoque a try.So he bought a six year old Evoque from a family member with a view to keeping it for a year or so to see if I liked it and trading in for a new model if I did. So potential new business for JLR with a tidy profit for them.Although second hand it was pristine owned from new and done just over 30K one careful lady owner in our family selling to buy a new model. Covered by the full JLR extended warranty (highest level) and with a full dealership service record with no previous faults recorded. JLR were more than happy to transfer the most expensive warranty (with roadside assist) to me (the second owner) and take the remainder of their annual fee for it. I thought great that gives me good cover.Soon after purchase it developed a water leak from the top of the windscreen drivers side rendering it undrivable. So I booked it straight into our local JLR dealership in Pickering who have really worked hard to try to get JLR to do the right thing.The dealership checked the windscreen was the original one from manufacture, tested the leak and submitted evidence to JLR for payment either under warranty or as a good will gesture. I followed up with emails including JLR technical services bulletins about the issue which is a recognised manufacturing error affecting the seal on the windscreen of a number of models - there is lots of discussion about this problem on UK Evoque forums.Claim ref:8001303839 Oct 2024After a fair bit of back and forth JLR refused to respond their decision to me so made me wait for their response to go back to the dealership for them to do their dirty work and refuse the claim of £1800 for the repair.I tried to contact my “designated person”at JLR who was suddenly unavailable and so had to ask the dealership to contact them on my behalf instead. JLR refused to pay the fee of £1800 and gave the excuse that it wasn’t covered because it was “outside their framework for good will” and not under warranty either. No mention of a known manufacturing error. On further digging the dealer stated that JLR would have probably covered the full cost if the claim had been made by the first owner a month earlier and not by it’s second owner me! My next step is the ombudsman.So they are happy to sell their warranty to a second owner but not to use it and they won’t recognise a dangerous manufacturing error if I am a second owner. Essentially their cars have a max shelf life of six years!!Essentially JLR are building cars with manufacturing errors that they take no responsibility for once they are resold and sell warranties that are not worth the paper they are written on after tf to a new owner.I currently have a car I can’t use and my initial impression of what I expected to be a “prestige”company is appalling. Other family members and myself own these vehicles and intended to buy new vehicles from this company over the next twelve months or so but will now look elsewhere.They clearly do not appreciate good customer service and how to drive customer loyalty to benefit future sales. Their levelof arrogance to second hand owners is appalling.Do not touch this company with a barge pole.
If there was a minus 10 that would be my score. We drove through a puddle 4 weeks ago and our power steering stopped working on our FPace. Turns out JLR have been advised by DVSA to recall FPace and Velars due to a manufacturer defect with the steering racks that allow water in eventually causing a crack allowing more water that fry’s the motor. All staff we have spoken to say they have never heard of this issue. So we have been passed from pillar to post and will be £5000 out of pocket - but we are thankfully alive - will it take a family to be killed before JLR do the right thing? They appear not to care - DO NOT BUY JLR is our advise
I had a recall on my 2013 Evoque and booked in at local Land Rover. I was told it would take a day, but 2 at most if needed extra part. They started working on my car with no replacement part in stock, so I was messed around and told there was a delay, it was not their problem and would not get courtesy car off them. Also would not tell me when part would be in stock. I had to then hire a car for a week and hope it would take no longer. I contacted Jaguar LandRover and I had the best customer service. I spoke to Nathaniel first, who was so understanding and kind. He gave the appropriate advice to move forward and asked me to call straight back if the garage did not resolve the issue, which they did not and were extremely rude. I called JLR back and spoke to Dale in CRC, who again was amazing and immediately raised a case for me. This moved me on to Christina, my case handler. The issue was in her hands now to communicate with the garage and take the anxiety of the situation off me. The car was ready 11 days after it went in and my refund for the hire care was authorised by Christina for the local service centre to fund.Thank you so much guys, it was a very stressful time and you were all amazing x
Harwoods Brighton inspected my IPace in February 2024 due to a battery traction fault. Harwoods had replaced a battery cell three months previously and stated another two cells needed replacing and would let me know when the battery cells were available. I have heard nothing and have chased Harwoods for an update. No reply so I called JLR who have stated it is not their problem despite the batteries being under warranty. The PCP contract has come to an end and the credit company want me to pay for the cost of replacing the batteries as my PCP contract is with the credit company. Harwoods have stated the battery cells will cost £6,800. JLR sounds like a company which is about to go bust! Why would anyone want to do business with JLR?
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
