Review Time
Really poor experience with JLR in Chester. I put a deposit down on a jaguar ipace and was told that I would be informed shortly when the car was ready to pick up. My hire car was due back on a Thursday explained all this to the sales team when chasing up the car to be told the car I had placed a deposit on was sold. The sales team knew a day before I phoned up.
Another incident I have been into the store today to get the app installed and configured to be told that they can’t help me as I didn’t have my physical ID even tho they have a copy of my driving licence on record.
Avoid completely
We had a range rover. What a piece of rubbish that was. Diesel exhaust system clogging and having to pay to get it repaired. Needing a new timing chain at 53k km. At a cost of $5300.
The dealership tried to sting us every chance they got. No apologies for any of faults. They even waited until the car was out of warranty and then promptly told me that they balance shafts needed replacing. $4600.
They are the worst company I have ever had to deal with.
Purchased a 100k brand new 2022 Discovery Land Rover. At first it was our dream car … now I wish I just stuck with a Toyota/Lexus.Only just 4 years old, with 40,000 Ks, battery has been so low for nearly 2 years. Apparently it’s our fault we don’t drive it enough … we should charge a petrol driven car constantly with an external charger. We forked our $200 bucks for an external charger & wasted our time & money charging it … but it didn’t work,There was a 3 year warranty on the battery and not once did Jaguar/Land Rover/ Range Rover etc offer to replace the battery.Our car now had to be towed to Landrover & ohhhh … you need a new battery & warranty has expired!!! Now pay a thousand dollars to replace the battery. The problem will keep on occurring.What a disgrace of a company and customer experience… never again!Apparently the car is powerful and needs to be driven more often. There are a lot more powerful cars running that are driven less, for a lot less money. I have a petrol car NOT a plug in hybrid, pathetic.What a lemon 🍋 of a car, I’m sure next release will be fixed but with some other issue…
I had a failure of my Jaguar I Pace and was told by syntner jaguar they could not fix it for 21 days as I did not book it in and give 6 weeks notice. They said there is no way they can beat the 25th of March. When the day arrived they told me it was being worked on this was not true this is their way of making you go away. Was rang by service manage on the 26th to inform me the car is being worked on rang later that day and told the car is still in the car park and not being repaired lied to twice. Jaguar will not help or give me a courtesy car and continue to store my vehicle in the car park, they don't care about you if you don't have a new vehicle. Got your money go away attitude. Bought BMWs and Audis from new never ever had this problem. The Jaguar experience is a nightmare.
So as other reviews have said, you buy a premium jaguar car with all the bells and whistles, which comes with 3 years breakdown recovery (which you are paying for). So buying premium, you expect premium…right? Wrong!Today my wife had a blow out on a busy main road, so car came to an abrupt standstill. So she tried to use the service call and sos buttons located within the car for help. Neither worked.So she used the jaguar app to contact roadside assistance. To be fair, the call was answered quickly but the ETA was 3 hours! Yes 3 hours, and that was just to be towed home. With this being unacceptable, I called the nationwide bank (through my packaged bank account) for roadside assistance. To my shock, they already had a note of my incident (from jaguar) citing it’s the AA who would come out regardless of whether I organised this through jaguar or the nationwide. Bottom line is, 3 hours is unacceptable for any premium service. So please note that jaguar, nationwide and the AA.Eventually phoned a local company RK Tyres Roadside Recovery and within 15 mins, they were on site doing the replacement tyre.Jaguar, I’m furious with you. I will never ever buy another product from you. You are a total disgrace. Others, I’d ask you to note this, but as you will see, there’s loads of other complaints!
If I could give no stars I would!You buy a luxury branded vehicle, pay a premium for it and expect them to have the dealerships/customer service to back their products....but no.Jaguar don't care that their vehicles breakdown/how long it takes to get spare parts/how long their customers are inconvenienced for......what a huge disappointment Jaguar are. I will never buy another car from JLR and would advise anyone thinking of it, to reconsider, you will waste your money and be stranded with a car that isnt fit for purpose! How sad that a British luxury car brand, founded in 1935 has become nothing but a failed brand and a laughing stock of the car world - wish I'd kept my Ford focus 😢
Had a mechanical noise which turned out to be a wheel bearing failure, bought the car, Velar - £70k from Lloyd Land Rover Ripon. Asked someone to have a look at the problem and was told it would be over a month before someone could look at the car and 'carry out a diagnostic check'. went to local garage who drove the car for 200m and pronounced wheel bearings, sorted out the next day. JLR have lost the plot, can't put a car aside for over a month before someone can look at it. Seems to be the standard response.
Personally I wouldn’t even give 1 star . Customer service beyond terrible. Happy to take money then find ways of delaying the purchase of a car . Argumentative. Using outlawed practices pushing for customers to take out finance and then customer can pay the finance in full after 6 months so that they get their commission . Excuse after excuse for poor service. DO NOT BUY from this alleged reputable dealer. They are far from it. Disgusting customer service. They don’t deserve decent people’s hard earned money.
Hardly would warrant a 1 star.. purchased from Donnelly Landrover Dungannon with warranty after sales has been nothing but trying their best to be extraordinary atrocious. Takes a good bit of practice but they are experts at now by the looks of it.. wouldn't buy a flat wheel of them ever ever again..
Bought a Discovery 5 weeks ago 6000 miles on the clock, took it to Scotland and started losing coolant called out Landrover assistance, confirmed that it is losing coolant, I said I will keep topping it up to get back to Portsmouth, get it home called out assistance again they came out and agreed it’s losing coolant. So after about 1000 calls to Landrover Southampton, I have given up and got it repaired myself, the after sales is so bad I would never use the Southampton branch again. Still waiting for the manager to ring me that was 10 days ago. They are a joke
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
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