Review Time
Range Rover Evoque in for m.o.t failed on front sub-frame. After having owned car for 13 years regularly serviced. Now being told 9th of April before the new sub-frame will arrive no support what so ever from JLR absolutely appalling service from them, 4 month without a car. Will never buy from JLR again
Had a great superb salesman in the form of Harry Godsland in the Swan valley Sytner JLS.From the initial enquiry to driving it off the forecourt he was super efficient, knowledgeable, very proactive and very professional.He was very personable and a massive asset to your company, with a turnaround in just 4 days as I was car-less and needed the vehicle pronto.He took his time to explain, was very patient and was very thorough in his desire to make sure we were comfortable at every stage of the process.He also made sure this was the right vehicle we were buying and along with the showroom team were very welcoming in their approach to greet us.
Bought a 3 year old Range Rover in December 24 with a one year warranty and had an engine issue occur over weekend, car is booked in with JLR for a diagnostic check later this week and have been asked by the service department to pay the £288 service charge up front despite being covered by the one year warranty and we will be refunded after diagnostic check has been completed! Never in my 40 years of having ANY car serviced have I been asked to pay upfront for servicing - apparently a new policy within last year from JLR - if I had known this before I had purchased car I would DEFINITELY have not given JLR my money - absolutely disgusting and a sure way of removing any customer loyalty and confidence in brand !! AVOID !!!!
After waiting for over 2 months to get my car into JLR at Cribbs Causeway Bristol to sort out the heating system under warranty. Notwithstanding December and January are normally pretty cold months and on arrival informing them I needed the car back at 13:45, so I could pick my grandchildren up, I’ve now been told it won’t be ready until the end of the day!! Sat waiting now for 5 hours and likely to be 7 to 8 hrs in total. JLR fawn all over you when you’re a prospective buyer, but their after sales service is appalling. If you’re thinking of buying a car from them, I would recommend you seriously reconsider.
Never buy a new Land Rover, zero help or assistance when fault appeared on brand new car. Promised a replacement vehicle and timely response. Neither materialised and 2 week delay in dealership. Asked for a supervisor to call me 4 times, still no call back. Total incompetence and hiding behind call centres. Avoid
The was a career meet at my school with jaguar landrover engineers and I told them my grades were a 2 and 3 and she told me I am useless and gonna fail in life and I should just give up that’s what I got told at a creeds meet by jaguar Land Rover engineer team
This is the worst customer service i have ever experienced in over 40 years of driving. I bought a brand new Range Rover Sport 2 years ago and have a number of issues in particular with the paintwork on my bonnet. None have been rectified!!The customer service experience has been abysmal, I also sent the complaint to Adrian Mardell the UK CEO, even he couldn't be bothered to respond.Safe to say i will never be purchasing another Range Rover, i will stick with the Germans going forward, never had any such issues with Audi or Mercedes having purchased several cars from new over the past 20+ years.Such a shame that the customer service is so poor from what I thought was a British institution.
‘Extremely Disappointed in Jaguar’s Customer Care and Warranty Support’I purchased a 2019 Jaguar F-Type expecting a premium experience to match the luxury reputation of the brand. Unfortunately, this has been far from the case. With only 37,000 or less miles on the car, the seat upholstery has started to come undone—a clear defect for a vehicle of this caliber.Despite multiple communications with Jaguar’s customer care team and even escalating the issue, Jaguar corporate offered a mere $500 “goodwill” gesture to cover only one seat, leaving the majority of the repair costs for me to handle. This is not only unacceptable but a blatant failure to honor the warranty and stand by the quality of their vehicles.The situation has been incredibly frustrating, and I feel completely abandoned as a loyal customer. Jaguar’s response does not align with the premium service and support they advertise. If you’re considering a Jaguar, think twice. A brand that charges a premium for their vehicles should deliver premium service—not pass off serious defects as the owner’s responsibility.I expected better from a company of this stature and am deeply disappointed. I will be pursuing legal action to resolve this matter and cannot, in good faith, recommend Jaguar to anyone.
Just a quick update on my TCU issue. Your dealer experience is rubbish!Neither lloyds Ripon or Stratstone in Stockton are fit for purpose.The dealers wanted £99 to diagnose what you’ve already told me.I elected to wait until the vehicle needed a service.This time came and I responded to the many generic emails you send out asking to get my vehicle booked in for a service and to sort the module. These numerous emails were sent to me on the wrong dates despite the service history of the car stating that it had recently been serviced by yourselves and have continued throughout the year.I’ve replied asking to be booked in on a number of occasions and as of yet received no replies to my responses.I’ve tried Stratstones on the phone with no success and once again Lloyds was an hour to diagnose and a further hour for a full workshop diagnosis.As such I’ve used the local independent as I was forced to do with every one of the many JLR products I’ve owned.I’ve no idea why you even bother attempting to offer vehicle servicing, as I’ve already stated they are in my experience not fit for purpose.One would think that in purchasing £100k cars one would get something approaching £100k service, but no service at all
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
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