Review Time
I recently had dealings with JLR Swan Valley Northampton due to a recall, what a mistake. I received a text the day before asking me to confirm the appointment which I did. When I arrived I was told that all the parts were not in and I would have to return, I was not happy. As compensation for loss of earnings that day plus fuel costs they offered me a tank of fuel, a clean and valet and a "free" courtesy car. When I tried to rebook I was told that the "free" courtesy car did not include the optional £40.00 insurance and it was up to me to pay it but if I didn't and damaged their car it would cost me £1,000. After several phone calls and emails I am getting nowhere with them and I definitely will not return. I have been trying to contact their Head Office but they don't seem keen to tell anyone how to get hold of them but they are only too pleased to show you how to spend thousands of pounds on JLR products. STAY AWAY FROM THIS DEALERSHIP.
I'm not writing about the sales side which is a nightmare, but the manufacturer. They are toxic. The company has woked and employed thousands of ineffective idle cogs, who munch food they don;t need and buy starbucks by the gallon all day long. The old ceo didn't have a scooby, refused to spend small cash to prevent the cyber attack and 'retired' after he cuased it, taking his new puppy gifted to him, as the insult of a new poultry pay deal was rolled out to the minions, a pathetic deal which is already seeing the employees at a 5% loss before it's paid, but sadly the company will just sit on it for 6 months and ignore the workers it so loves and cares for, justifying it by blaming the cyber attack their ignorance and stupidity caused. It's a sad sad company at the moment and the good days are gone, this company is doomed. The parent company will definitely have a massive CULL and follow it with saying Tata.
objet : CASE:[8001469247]: APV/ GCO Cher Monsieur Claes,Suite à notre échange téléphonique, nous vous confirmons que, le véhicule étant actuellement immobilisé dans un garage indépendant, en dehors du réseau Jaguar Land Rover, nous ne pouvons malheureusement pas intervenir dans ce cadre.Nous comprenons sincèrement que cette situation puisse être contraignante et nous sommes désolés pour les désagréments occasionnés.Veuillez agréer, Monsieur Claes, l’expression de nos salutations sincères.Dear Sir or Madam,I hope that someone will take my complaint seriously, not only because of the initial problem, but above all because of the immature and incompetent attitude of your representatives in France. Please find attached my clear letter to your CEO dated 7 February, and the ignorant response from the French managers under.It is clear that no effort is being made to provide some kind of response or solution, against a backdrop of insufficient knowledge of everyday life when it comes to breakdowns on French roads.I must thank your head office for forwarding my initial letter to the French department, but I regret to say that no adequate action has been taken in response to a basic complaint that apparently affects or has affected many people.Either no effort is being made to understand or translate proper English (despite the many resources available on the web), or, as I said, they are hoping that it will blow over without any cost.I look forward to your response. I invite you once again to read my letter in the attachment.Patrick Claes
Basically, they JLR, take £290 a year from 14,950 people for a service that only works 40% of what they contract if it was in India you would be closed down. So they, JLR, are stealing £4m plus from individuals for something that does not exist, and all I get on my App is "Don't lock your keys in the car as it don't work"?!!
September 2024 Bought our first dream car!!!! How wrong was I! Bought from car supermarket Stoke. They are a joke in itself, anywayIssue straight away we didn’t realise until we charged it at home it wouldn’t charge past 70% and a warning light too. Cut a very long story short the main battery had to be replaced because of a very common fault. So sold a broken car! Sent in to JLR didn’t get it back for 3mths!(Still paying full per months!)Got warning light fixed it was something to do with the tyre sensor thing??? (I’m a woman) 14mths having it last week husband plugged it in to charge as normal, set on schedule 12-5am 1:30 it blows the electrics. Can’t get the charger to release from the car we had to do it manually now the car is sat on the drive and the earliest time to be repaired is 3.5weeks!!!!!!! Apparently this is a common fault that Jaguar try and rinse their had with and it cost hundreds/thousands to just get it looked at, daily rate for car and hourly rate for worker then the part or update. I’ve noticed a lot of people saying jaguar have taken down their posts WHY?? they are liable and know about all the faults so why do we have to pay for a faulty car. Jaguar need looking into there scamming people and would never touch any of their cars again. Jaguar need to own up and sort out the problems and not at the customer cost either.THIS IS A COMMON FAULT THAT JAGUAR ARE AWARE OF. Hence why they have stopped making them Surly it’s illegal for them to carry on scamming us.
Shocking service, I bought the car with a rattle thinking it was a loose bolt in the roof, and it turns out it was the timing chain. I only had the car for a few weeks and the engine management light came on. I messaged the person from whom I bought the car and no reply for 4 weeks. I’ve been driving it around for 2 months, not knowing it was the timing chain. The car finally went into the garage 2 months ago, and I’ve heard nothing back for 2 months. Called Jaguar Land Rover York yesterday to find out what’s happening with my car, and shock, no one bothered calling me back. Glad to see it’s not just the Huddersfield branch with shocking levels of customer service. It's a case of once they have your money they dont want to know anymore.
I just tried to call back the service department in Guildford as I’d raised a complaint about customer service. Ironically I cannot get further in myComplaint as they don’t seem to answer the phone after 4pm having waited for 10 mins and called 3 times. Awful !
Claim your business profile now and gain access to all features and respond to customer reviews.
Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
