Review Time
Assistance appalling...engine warning light came on and called assistance was then transferred to European assistance who told us to take car to jaguar faro....we drove for over an hour with reduced power to find garage CLOSED!! then had to drive back...Common sense you would think would think they would have checked if it was open!Called jaguar faro today znd they refused to see car until 27th August...Rediculous
In the process of taking JLR to small claims tribunal in Australia. Claim centres on defective parts that JLR is aware off, that have been subject to recalls in other overseas jurisdictions, but refuse to acknowledge or remedy here in Australia. Based on my personal experience, I would be extremely reluctant to purchase from JLR until they rectify known quality issues, and start treating customers with respect.
Engine management light showed on F Pace. Phoned JLR Swansea. Service said unable to examine vehicle for 8 weeks. Advised that I contact recovery company for fault diagnosis. Helped by RAC to find local garage for diagnosis.Sensor failure. Recontacted Swansea JLR ‘Service?’ Given 10 week waiting period to examine vehicle. Took vehicle to JLR and literally had to beg them to carry out official diagnosis and repair. 5 minute diagnostic check cost me £189 after 3 hour wait. 8 week repair time given. Absolute shambles. Won’t buy another JLR AGAIN. Took it elsewhere for necessary part to be obtained and fitted for fraction of estimated repair cost from JLR. Disgraceful attitude by JLR team.
I am writing to express my profound disappointment and frustration with the recent customer service experience I had regarding my Range Rover. After driving multiple Range Rovers for the past 25 years, I find myself at a crossroads where I must reconsider my loyalty to the Land Rover brand. Recently, I encountered multiple issues with the door window regulators on my vehicle. Despite my long-standing relationship with Land Rover, my experience with your customer service team has been nothing short of disgraceful. When I initially called to report the issue, I was not advised to withhold payment for the necessary repairs at the dealership. Consequently, after having the work done and paying for it, I was told by a supervisor that there was nothing Land Rover could do to compensate me, as I had already paid. This entire ordeal has been not only frustrating but also deeply disappointing. It is unacceptable that a premium brand like Land Rover would handle such situations with such a lack of consideration and support for a long-term customer. I believe that customers should be informed about the correct procedures to follow to ensure they receive the appropriate assistance and compensation. As a result of this experience, I have come to the decision that I will never purchase another Land Rover product again. Moreover, I will actively share my negative experience with my extensive network of friends and business associates. The way I have been treated has eroded the trust and loyalty I once had in your brand, and I can no longer endorse or support Land Rover products. I hope this letter serves as a wake-up call to address the glaring deficiencies in your customer service process. It is my sincere hope that no other loyal customer will have to endure the same level of dissatisfaction that I have faced.
I have had a Land Rover Discovery Sport since November 2020.•October 21: first service•An EV issue which needed a replacement part. Was told not in stock but assured I would be contacted asap once in stock.NO CONTACT FROM LAND ROVER FOR THE ENTIRE YEAR!• October 2022: second service•The same EV issue was still ongoing a year later with no contact from Land Rover. Was promised the problem would be fixed and that I would have a call back within 24 hours to book the car in. As well as the EV issue the service team said there was an issue with the driveshaft which needed attention. Again was told I would get a call within 24 hours to book the car back in to fix.NO CONTACT FROM LAND ROVER FOR THE ENTIRE YEAR!•October 23: third service•Still the same issues which had not been fixed. I was told yet again that I would get a call within 24 hours to book the car in for repairs. As expected no call back!NO CONTACT FROM LAND ROVER ONCE AGAIN!•February 2024•Received a generic email from Land Rover to say the car needed to be brought in for a health check. I booked the car in hoping to finally have the issues that had been ongoing for almost 4 years fixed. The day before the car was due to go into Land Rover I received a call to say that the parts were not in stock and that the appointment would be cancelled until the parts were available! I was promised once again that I would hear back within 24 hours regarding a new date for repairs.NO CONTACT FROM LAND ROVER ONCE AGAIN!•July 2024•This was the final straw! While driving along a dual carriageway with my family, including a 5 year old and 3 year old, the driveshaft malfunctioned! I then had to coast the car to a nearby car park where the AA came to investigate. After inspection it was clear that the car was not able to be driven and had to be recovered on the back of a truck! After hours of waiting with a young family the car was recovered to my house. I now have no car and a very shaken family due to the negligence of Land Rover!
Brake disc high spots and corrosion found on the first service of a nearly new low mileage Velar purchased from JLR Dealership.JLR Client Relationship Centre advised problem classed as 'wear and tear' and driving style contributed. I'm a 75 year old low mileage driver, I keep the car in a garage and live in a village with a 20 mph limit!JLR also told me about extended warranty (that probably does not cover this problem); issues relating to squeaking brakes (that I do not have); and friction material technology??? and finally I was advised that there is no further escalation of the complaint within JLR.
I am struggling to put into words how poor Land Rover customer service is, the fact that there isn’t an option for it on the phone number says it all really. Feel like we’ve been royally stitched up with the Evoque hybrid we bought last year from new. Car is just over a year old and is in for it’s second major repair, this time it’s been in for 6 weeks so far and we get fobbed off with ‘it’ll be ready by the end of the week’ every week. No clear explanation of what’s actually wrong with the vehicle. The lad that answers the phone at the dealership seems to just find it funny that I have to keep chasing the status of my car. I really urge anyone looking to buy from Land Rover to think twice, sales team at Lookers Colchester always pleasant but the service/repair team are appalling, rude, unfriendly and not an ounce of customer service training amongst them. Can’t wait to get rid of this pile of rubbish vehicle I’ve been sold and never have anything to do with Lookers Land Rover Colchester or anywhere else for that matter again. We had Land Rovers for over 10years didn’t believe the experience others have reported until it’s happened to us. It is beyond poor. We get seamless service at Hyundai and Kia for our children’s cars!
Lowest score I could give. I have had CONSTANT problems with JLR (WATFORD) but I do believe it is an arrogance and poor customer experience and service across the brand. This is an example of the 'luxury' level of service/experience you get...Watford number calls, I answered the call, an automated service tells me JLR have called and to call them back (no further explanation at all),I call them back and advise I don't know what they rang for,I get told it was about my MOT being due and they are extremely busy currently so I need to get booked in or won't get it MOT'd in time!Thank you for the complete lack of 'customer' service!!!!! Absolute jokers. DO NOT BE FOOLED INTO BUYING INTO THIS 'LUXURY' vehicle BRAND- My husband gets better customer experience and service than this from Renault.#PissPoor
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
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