Review Time
Very bad ExperienceHere is the story :We bought a Land Rover Evuque Diesel (Top Model ) 2020 from official Dealer in Ukraine . Car is used in Spain from 2022 .Its only in 60 000 km and ,All services done in Official Service-dealer of Landrover without skiping a period (last 3 services done in Imperauto .)First incident ,in 2022 summer , we had an unexcpected exhauste sytem error for addblue gas emotion . Car taken to Imperauto Valencia , problem solved under gurantee .Than on 2023 we had a smilar repeating error , and the car again serviced in Imperauto and problem temperoryly solved .I warned the service that this looks like a systematic repeating error and I am afraid there will be a big breakdown soon .On July 2024 we had an alarm again and car taken to Imperauto once more . They told me the diesel particular filter DPF (which is super expensive )is broken and gurantee finished and repair costs 4.5k Eu . (Than as being loyal client 40% discount made)I asked them the reason in 60.000 km brand new car DPF breakdown . They told me this is NORMAL , and the possible reason of breakup is that the car is not driven actively or on long roads . (Actually the car is driven 70% outside city .)( PS in Uk there are 10 000 cases for Landrover DSF systematic errors and people go to court ) At the end I paid 270 Eu only for diagnosis .I took the car to a respected an other repairshop , they solved the complete problem to 10 times less eu . ( i can prove all if needed )As a result , for a Brand new Expensive car from a premium brand , in 60 000 km I am told oficialy that car can break down .Imperauto owners , no emphaty just trying to earn money in everycondition instead of hearing the car maintained in their shops when was under gurantee with repeating problems.How its possible a brand new car broken in a very fragile way ?How is it possible Land Rover dont solve and obvious repeating systematic mistake ?How is it possible I solve the problem with 10 X less price??Leave it up here for your commands
Range Rover vogue se 2021. Car has been great since getting new. Now the engine management light has come on. Car dropped off at local Jlr. Garage. 6 to 8 weeks before we can look at it. However, we get a hire car, similar. I have been given a Volvo xc40. Ok car, however, not similar. I was told at the dealership, they have 90 vehicles waiting for repair in front of me. Terrible. New Range Rover on order cancelled!!!!
50 days to change the window of a Jaguar. The parent company was not even able to give me an approximate arrival date for the spare part. I had to rent a car because they don't have courtesy cars (even when they're totally late). Copy/paste their response: "The customer relations center does not manage the sending of spare parts, which is the sole responsibility of the warehouse. Jaguar Land Rover company policy does not provide refunds or courtesy cars. We regret this and apologize for the inconvenience." Already on sale. Let's move on to German cars. Bye bye JLR.
Absolutely shocking service provision! Having just paid the best part of 100k on my Range Rover Sport Hybrid it has started to only charging to 50%. As it is under warranty I called the local dealership to book it in to be fixed and I was told the earliest they can see me is in TWO months time!!! That is absolutely terrible customer service so if you are thinking about buying a car from JLR you may want to think again!
A bit of advice for anyone ever thinking of buying a motor vehicle from this brand.Run, just keep running and don’t look back. We bought a Range Rover from them and in a 2 year period we had to spend 10’s of thousands to keep it running. The customer service was the worst I have ever encountered. The sales person mid sold added extras with weren’t worth the paper they were written on. As previously stated, don’t go near the brand, you will constantly be driving coutesy cars and will be thousands out of pocket. The most stressful 2 years of our life.Absolute RUBBISH….
Poorly serviced Land Rover SV (16000 on…Poorly serviced Land Rover SV (16000 on speedometer) at Inchape Guildford Jaguar Land Rover. (We own 3 new Land Rovers). Within weeks of service the coolant needed refilling and a couple of months later the car had to be taken back in for brake pad replacing. Poor customer service generally - difficult to get hold - lots of automated responses & zero apology. Has left us with doubts the car was actually serviced at all.Not filled with confidence by Land Rover UK MD Paddy McGillyCuddy either.
UPDATE! UPDATE!29/11/2024JLR have finally agreed to resolve the battery issue. They really put us through the ringer, not smiting liability until the very last minute. They have now performed the diagnostic and agreed we are not liable for paying for this service due to the battery being damaged and needing replacement. We look forward to having our full functioning I-Pace back in January. After all, the care is great, we are just disappointed in how the issue was originally handled.WARNING I-Pace may set on fireWARNING, SAFETY MESSAGE TO ALL JAGUAR i-Pace customers.This is not a review about this dealership, this is a review of the after service offered to customers with a Jaguar I-Pace four years old.We bought an I-Pace 5 months ago and an issue has developed where the car will not charge past 75% and there is now a warning light stating traction battery issue drive with caution. We have had the car independently put through a Jaguar diagnostic and there is a known fault with a battery software update. This is a serious issue that has resulted in a recall in America and in the UK. This means our 2020 I-Pace is at risk of a smoking battery that may set on fire. Despite this Jaguar refuse to offer the software update unless we pay £432 for another diagnostic, and will not confirm they will do the safety update. To top it all the earliest they will look at the car is June, as they deem this not an urgent issue, as we are able to drive the car.This is very concerning and if you are currently looking to buy an I-Pace 2020 or before, either through Jaguar or any other dealer, please please make sure they confirm it has had the H441software update and make sure it has been done to safeguard you and your family.Thank you.
Incredible and ShockingMy RR Evoque 2020 lost power on the motorway and stopped completely. No prior warnings/alerts shown. Could not restart. 4 lives survived this time. Contacted nearest JLR retailer for repair (23/4). Was told earliest date for Diagnostics 43 days away (5/6/24)! How to accept? No priority for Safety concerns? Wrote and phoned JLR HQ for help, again highlighting the safety concerns, which JLR should be interested to address. Highly disappointed and humiliated….No choice but to write to JLR CEO directly for his attention. Will update…Does anyone have such problems?
Let Down. Disappointed. Unvalued. Our 12 month old Range Rover Vogue SE has been off the road since November. Yes, 5 months. Repeated parts order, repeated failures to fix. Vehicle finally repaired. I have requested details of what has been fixed and why took so long. No reply. Received an inadequate response for JLR Customer service to dispute that we felt undervalued. Well, sorry but I am entitled to feel undervalued. I spent £120k on a vehicle that has been off the road for one third of its life, with no explanation of faults and no compensation for loss of use. This company has systemic issues. You cannot go higher than customer services. Even if you try and contact their CEO, you will be rerouted to Customer Services with no explanation. Absolutely terrible way to deal with people. How on earth is that a 'Customer Experience'!! Land Rover, your vehicles are fabulous, but your infrastructure for supporting them when they go wrong is awful
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
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