Review Time
JLR laugh at TrustpilotMy submission to reject a faulty vehicle is now 14 months old.The Motor Ombudsman acknowledged that my submission was valid but was unable to act because I was coerced into JLR Finance agreement for FIVE days as the dealership would not accept bank transfer due to a bank holiday.The Ombudsman stated that my contract was with JLR Finance but the dealership, Jardine Wolverhamption, now Stratstone, declined my rejection, in writing, three times though they were clearly not empowered to do so.I referred this to JLR Finance (Black Horse) in September 2024 and have still not received a response. JLR SIMPLY DO NOT RESPECT CUSTOMERS AND IGNORE COMPLAINTS.
Last year I left a bad review due to waiting 4 months for a part, car was left on the forecourt the whole time causing the battery to die, no courtesy cars were available either so was a tough 4 months! The battery I had to buy just under 12 months ago due to this has failed already, phoned today to ask for a new battery as it’s under warranty and was told the earliest they can book me in is end of January next year! What do they think I should do for the next six weeks! A battery change should be a five minute drive through job but they have created so much red tape they insist on having the car for 24 hours! Just for a battery hence why I have to wait for a service slot for 6 weeks. Just another bad experience again. No more jaguars for me. Reading a lot of reviews on here they should be reported as rogue traders!!
Recently seen the JLR has tired execs and new age wafflers who are ruining the experience for those with any. The complaints about seniors are all down to bullying and nothing will change except for the way they deliver the bullying.
Advice to anyone thinking of buying from JLR, DONT DO IT, had a evoque that has cost us £12000 to get back up and running, completely wiped our savings. There is a known fault on the timing chains, please do research on this before you even think about buying, it’s been the most horrendous experience but we are finally rid and gone back to an Audi, if this review helps even one person I’ll be happy
My vehicle has been in a garage for weeks waiting on a part. No ETA, rude staff, no empathy and absolutely nowhere to turn. Coventry service team said to go to the Ombudsman , so a complaint has been submitted, guess what no response...yet!Apparently there is a major supply chain delay issue at JLR (as informed by Coventry Servuce centre). We have been advised this is due to the decision of JLR to reduce to 1 UK warehouse from 3, Brexit is also blamed and can you believe it they are still blaming Covid. All main dealers near us are experiencing the same issue. Goodness knows when I can get my car repaired. I feel it's been stolen by JLR! JLR if someone reads this please help us.
Ongoing Issues with Range Rover Sport SV SuspensionMy ongoing concerns regarding the continued problems with my Range Rover Sport SV suspension.After 32 days, I was informed by the service manager at Vertu Chesterfield that my car was ready for collection. However, on the day of collection, I was met by an administration clerk who was unable to provide any clear explanations about the work that had been completed, aside from reading from the invoice notes. Unfortunately, there were no senior managers available to clarify what had been done to my vehicle, which is valued at £175,000 and is just over six months old with only 2,800 miles on the clock.According to the notes, it appears that work was performed on the brakes and that all the suspension had been replaced. While I did notice a marked improvement, I have had to contact my JLR case manager and Vertu Chesterfield to rebook the car for the same issue with the suspension. Vertu Chesterfield suggested a new date of December 18, 2024, but once again, I was informed that a courtesy car would not be available. Really not accepting another 32 days without a car. Still waiting for a response, at this rate the car would have been in the workshop longer than its been owned. Excellent service when you purchase, aftersales non existent.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
