Review Time
It was an MOT and set service indicator which was not done on service two months prior.You tried to scam me saying engine light was on until I challenged it, offering a £200 plus diagnostic, I refused. Then wonder if wonders this was done free and said it was a comms problem and they ‘reflashed’ the software and all was ok. If you think I believe that you are on another planet. So disappointed I never expected JLR service to be sales orientated and try to con customers to spend on items not needed trying to put ‘fear’ factor in place. We may be able to afford your cars but we do not expect your service team to scam and con customers. JLR Milton Keynes
Tried to update my maps took 18 hours then timed out. Phoned the dealer I bought the car from in Solihull and got an abusive receptionist who was no help at all. When I did manage to speak to a technician he was very helpful and said to go the dealer and they would sort it. Having been a Jaguar customer for more than 20 years I was very disappointed and if anyone wants to update their maps don’t bother as it didn’t work for me. Just to let you know I dont normally write these reviews but in this case I felt obliged to do so as I was so dissatisfied with what I consider a premium brand.
I have recently acquired 2 jlr vehicles 1 Range Rover SV1 defender carpathian In both vehicles are Meridian stereos I don’t believe we listen to any different music to any body else. The sound in both cars is sub standard. Doors rattle and speakers crackle. Both systems have sub woofers that you can’t even turn on because the system can’t handle it (which I would have paid for)When listening to the system it is completely obvious to anybody, irrelevant of their own expectations,that this just does not work. To then be told by 2 separate dealers that this is fine and just how they are, is just embarrassing. I have requested a call from Landrover care and have yet to hear anything. To rectify this myself will cost ££££££ Combined cost of these cars was £300k, JLR do not make a better version of either car, and to be told that they cannot do anything is so disappointing.Having driven lots of high end vehicles - predominantly German manufactured, none have been as poor or service been as irresponsible.
Booked car for diagnostic for £150, only to discover afterwards if they can't find your fault within an hour, you then have to book it in again and pay again!! Wasn't told this to start with! I complained, which resulted in an unpleasant telephone conversation, telling me that although the problem was diagnosed and repaired by a national company and not them, that they would be surprised if the fault didn't occur again within a couple of months, because they suspected it was something else but didn't tell us what was suspected at the time! Awful service and arrogant staff!
I’ll start by saying this isn’t a service complaint. I have been disgusted by the behaviour of employees of the Jag LandRover site in Swadlincote. They frequent a local restaurant - Appleby Inn Hotel (where I am also a regular patron) - on a Friday, still in their uniforms with the JLR logo on and are not the most well behaved, many of them drinking far too much before getting behind the wheel let alone their general behaviour. What they do is up to them but what I saw last Friday was disgraceful. On top of their normal behaviour, they also vandalised an outside table on the premises with a sharpie, scribbling all over it and then left whilst laughing at the poor staff, from their cars whilst driving off, who had come out to deal with it. These are full grown adults. It’s disgusting. I get people wanting to socialise after work especially at the weekend but this behaviour is just disgraceful. And to vandalise a business property in your uniform as well is just the height of stupidity. They clearly have no respect for either their employer or the local businesses they frequent. The poor staff. Disgraceful.
Let down again by vurtu bolton! My range rover sport was booked in for the second recall this year (22 Plate)Booked first week june said they could not do it till 25 Aug!!!!!!!! Recall is N765. Recall Consequence's on the NHTSA Web site Coolant Leaking into the turbocharger heat shield inside the engine compartment can increase the risk of a fire! and the can not do the job for 10 weeks. i booked in the day before the car was due to go in same old same old as before i get a phone call 3 pm ish on the 3 rd Aug car due to go in 8 am 4 August. Service depatment phone and said we can't do your car as we do not have the part it's on back order! (You can't wright this stuff) i asked when can you do it? girl on phone said when we get the part i will phone you and book it in! When will that be be i asked Great answer Don't Know. This is the second time they have let me down. My wife will not use the car as it's got a chance of setting on fire and my grand kids use to go in this car. Warning to vurtu motors i did phone JR Head office so think very carefully what you are going to tell me. depending on the phone call i get i will be putting this in the hands of my solicitor.
Worst customer service I dealt with ever no regard to and client satisfaction or assistance Owned 7 Land Rovers - 6 in the UAE would never have been treated they way Land Rover treat their clients no loyality to clients who make them millions pathetic company never buying a LR again
I’ve been to several Jaguar/Land Rover dealerships throughout the US due to moving a lot. I have never been able to get an appointment for any service within a 2-month time period. There is always a few months long wait for anything and then they take all day while I’m waiting because they never have loaners. My most recent experience, I need to get my brakes done (it’s July) and they don’t have anything available at any of the dealerships near me until October. It’s crazy! I absolutely love my F-pace but it is now time to switch to a different vehicle.
It's been 3 months since my 40k miles run RR Sports broke down. I was told the engine has to be replaced due to a crankshaft fault (JLR will pay for this, which is great), a known RR issue for which they don't even have backup parts on standby. I have been waiting for the components for a long time, with no update on when they will be sent. They say it is in critical order - which means nothing to me now, as this has been in critical order for a long time. JLR - If your cars are faulty and cannot be fixed within a month, replace the car with a new one, as we as customers have paid a lot of money. Own your mistakes!
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
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