Review Time
Lovely looking cars, but made terribly! Fault after fault. Wish I checked out reviews on their cars first as every forum and feedback site seems to have really bad reviews. Systematic faults with electronics and they simply don't care. They 💯 know about all the problems but continue to shrug their shoulders and make the Customer pay. I will be posting reviews about this over every possible social and review platform for a long time to come. Thanks for the short satisfaction JLR and the huge bills since purchasing!
My virtually brand new IPace went in for repair in July 23. 7 months on and still not even a date for repair. I paid £54000 for the car and it’s now been in repair longer than I have owned it!! They simply do not care! Whilst they make billions selling new vehicles they leave those who have already made a purchase in the gutter. We are now forced to reject our financed vehicle and open a legal case to get our money back. JLR clearly aren’t interested in solving this. I’ve had ONE phone call from the dealership since July. No apology. Nothing. I am certainly taking this to the press who I hope will deter anyone from buying a vehicle and falling in to this trap of misery.
We purchased a '70 plate Land Rover Discovery Sport from a Land Rover dealership in Essex at the end of July '23, but had many post-sale issues with the dealership.We raised a complaint to Jaguar Land Rover regarding the dealership in November '23, and they were excellent in assisting us in returning the vehicle (Via the Consumer Rights Act 2015).The JLR executive office kept in frequent touch with us, and well informed of the progress of our complaint against the Land Rover dealership.
What’s going on at JLR? I’ve had many of their cars but they seem to have lost their way completely.If you’re thinking of buying a car make sure you don’t have an accident! I had a minor scrape on my 2 year old Defender but need a new front wing. JLR can’t say when this will be available. Already been 6 weeks and might have to wait months. Dreadful. What a pity how they have destroyed the brand.
My 2022 Range Rover Velar was damaged whilst parked and unattended.- large dent to front passenger door. So, car collected by bodywork repair specialist on Monday 15th January and taken to its workshop- and there it has stayed to date. Still no sign of parts and no estimate as to when they might arrive. Despite a number of calls and emails to the JLR ‘customer service’ team in Whitley, Coventry, I am no closer to a solution. I’ve had both calls and emails unanswered and on one occasion was told to raise the issue with the dealership myself - which I had already done and was to old by them to contact customer service. It’s a complete joke and the last time I will ever buy a Range Rover. Mercedes customer service is head and shoulders above this bunch. Dreadful experience.
Trying to resolve an issue with both my Land Rover cars. One is a key problem on a 2020 model and the other a critical engine oil light that has been an issue since buying a rrs in 207 and still not resolved. The company are so slow in resolving and coming back to you. I work for a large fashion retailer and everything we do has to be done immediately so my patience levels are low when waiting for responses but the amount of times I have to chase either the dealerships or wait for the head office is quite frankly, not good enough.
JLR dealer sold me a nearly new RR sport in December 2022 for £66k and it was supposed to be my dream car. A reward for years of hard work. Turns out the security is anwful and they are easy to steal so basically uninsurable in London. Even JLR refuses to insure the vehicle. Best quote we have is £6k per year. Resale price of my car - 11 months later is £33k. A 33k 50% loss in 11 months on a used but nearly new vehicle is horrific. This is a consumer scandal. A genuine disgrace in the automotive world. Shame on JLR. They say they are updating software but have told us that it’s “being done in phases” and could be a year or more before they get to us. The car I should have been proud to drive is now a constant source of shame and makes me feel like an idiot. I hate seeing it outside my house. I will never ever touch a Range Rover again.
My old, previously reliable 2015 Ranger Rover Sport has been off the road since July 2023 needing a new gearbox. No re-con available as it's a hybrid so brand new one ordered in September. JLR absolutely appalling. No idea even today still if they have one, have ordered one from ZF, if it's on the shelf or in despatch. What a mess. Wrote to Adrian Mardell (CEO) November, but clearly not interested. The team in the JLR Exec office as exasperated/fed up as I am. Don't be tempted to buy Land Rover!
My Jaguar F Pace suffered a power steering failure having gone through standing water. This was immediate and caused the vehicle to veer across the road. Luckily there were no oncoming vehicles. 3 months later I am still awaiting repairs as my dealership has informed me there are no parts. No assistance from JLR at all.In my view is this is an extremely dangerous I have reported the issue to DVSA. I will not buy from JLR again.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
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