Review Time
Car taken in fir accident damage nearly four weeks ago.Been told parts on back order with No delivery date available spoke to customer services who are really no help asked if parts could be taken from assembly line as they seem to have parts to build new carsBut just getting nowhere so affectively jaguar have left me without a vehicle and I’m still paying for the privilege each month and there seem to be no curtesy cars available either why would I by another new jaguar after this fiasco terrible customer services
One star because I had to JLR Cars do not deserve any stars, the most expensive unreliable car ever made and the cost of repairs are astronomically high, when they fail and it will fail JLR are no help.I will never buy a Range Rover again, take my advice go Lexus, go anything but don't go JLR.
IF YOU ARE THINKING OF BUYING ONE OF THEIR VEHICLES PLEASE READ THIS BEFOREHAND - IT WILL PUT YOU OFF FOR LIFE! I have never been disrespected and spoken to so badly by a company. JLR DOES NOT care about its customers and one of their vehicles nearly killed me 3 weeks ago. My car has done just 13k miles and is a 17 plate with a full service history. Whilst travelling at 70 MPH on the A2 3 weeks ago the steering wheel completely locked up and I lost all power steering. Going into panic mode because I COULD NOT MOVW THE STEERING WHEEL AT SUCH SPEED I put my foot on the brakes nearly causing a large truck to fly into the back of my vehicle luckily I managed to glide into the other lane and slowly pull over. The FAULT with the vehicle could have killed me and my passengers. I was told by JLR I had to pay £250 for a diagnostic test and they would not accept any findings from anyone else may I add they forced me to do this by promising a good will gesture. They soon found out it was the issue THAT I TOLD THEM IT WAS but they would also need to run a software update costing £180 that they said would fix the issue and SHOCK it didn’t. They have come back to me telling me that i need a whole new steering rack costing £2.5k!!!!! On a car that’s done 13k miles ?!?? This is a fault that nearly killed me. MARC GRAINGER who works for the CEO office did not care about my situation and told me ‘case closed’ no apology and he was arguing with me over the phone - totally unprofessional. And to top it off they have told me the wait for the part is 8 WEEKS I have told them I am a carer and need this vehicle for my work but they DO NOT CARE and will not offer a courtesy car. MAY I ADD this is a COMMON FAULT with the vehicle now on recall but they are telling me my car does not fall into this category. PLEASE PLEASE SAVE YOUR MONEY PEOPLE!!! This car nearly killed me and my family and they do not care!! Absolutely disgraceful.
If you're considering RR over other premium brands for your next purchase then I would strongly advise not buying RR - client care and customer service is shocking - not what you expect, countless issues with their vehicles, more time in the garage than on the road the overall attitude is to hide from issues, problems and attempt to grab more money at every angle! Buy another brand, they do not offer the service or product you would expect it's disappointing, frustrating and extremely time consuming chasing them to resolve issues, certainly not what one would expect
26.000 miles on clock.Range Rover Westminster broke down in Cornwall early June. Paid myself (AA were useless) for transportation back home. Waited until June 22nd for Inchcape Guildford to take in for repair.Early July informed that it need a complete new engine.JLR s recommended extended warranty people refused claim, as they said it was ‘a common fault’JLR are paying for repair, and a hire car for us until it is fixed. There is still no sign of a replacement engine, and nobody knows how long this will be,I agree with previous complaint that if they cannot fix your car within a month, they should offer a like for like replacement car.
I’ve also experienced a power steering failure in a 2017 RR sports with just 26,000 miles on the car. Luckily I wasn’t on a motorway, but on an A road and just exiting a round about, therefore at slow speed. The steering suddenly stiffened and my first thoughts was that I’d suffered a puncture. The message on the dash told me that it was a failure of the EPAS (power assisted steering). There was much hooting behind me from some clown who was probably too close and too fast anyway, and almost ran up the rear.I shut down the engine and restarted it, the EPAS was restored but failed again about two miles down the road.I continued on to pre booked accommodation and really struggled to get the car through the gateway.I decided to deliver the car to a dealership the following morning (Sunday) before my wife and I continued on by train.When I started the car on Sunday morning the EPAS worked again, but only for about 5 minutes. I drove the car about 30 miles to the dealership without power steering.The dealership were very good, I received a call from the service manager the following day and continued to have good communications with him throughout the time I was abroad with my wife.The problem was diagnosed and the solution was to replaced the steering rack at the cost of £3500.I’m shocked that JLR can design and build a vehicle, basing their reputation on a ‘go anywhere, rough, tough off road capability’ and yet have components included in such an important system as steering that can fail at such low mileages.Although the dealership managed to effect the repair while I was abroad so that I could pick it up on the way back, the response from JLR itself has been arrogant and dismissive.They say that manufacturers cannot guarantee against failure of components, but I maintain, if that is the case then those components have no business being included in a system integral to the safe operation of the car. You could suffer a lamp failure, or a/c failure and it may be inconvenient or uncomfortable, but a steering failure could kill you, as well as other road users.I’ve turned the matter over to the motor ombudsman as JLR have dismissed my concerns and claim twice.
Shockingly bad experience from start to finish. If I didn't really like the car, I wouldn't have gone through with the purchase due to sheer terrible customer service. Some were rude, some inexperience, it just felt so amateurish compared to other premium brands I've purchased vehicles from. When you experience yourself, it's quite obvious why Jaguar Land Rover are not doing well as a company, they simply have zero care for their customer base
Claim your business profile now and gain access to all features and respond to customer reviews.
Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
atseuromaster.co.uk
theroyalbritainairporttransfer.com
www.paisleyvwcentre.co.uk
ezhire.ae
bestcarshippinginc.com
car-mart.com
wessexgarages.com
happygira.com
alandayvw.co.uk
audi-retrofits.co.uk
