Review Time
2 Nov 2023 JLR ( Jag Land Rover) CEO issued a public apology as 5000 cars are off the road awaiting parts. I’ve now been without my car for 5 weeks. Are there any solicitors out there who like me have had their car off the road for a month with no ETA and no information, and no loan car.I’m sure we’d have a case. I’m paying a monthly DD on a business lease for a car I don’t own and haven’t seen for over a month. There has to be a contract breach somewhere here. The car is still being made so why aren’t there any spare parts.
I own a 2018 Velar which has now been broken into with pirate keyless access 4 times in the last 12 months (including one theft / recover) - I asked JLR customer service about their related recall keyless security programme - they could not tell why I'm not eligible, could not tell me the criteria being used to select who is eligible, could not say whether/when there would be any follow up - no wonder JLR cars are being dumped by owners where they can - in no sense a "customer service" experience
I rarely write a negative review but I feel like i want to save someone else from the absolute stress.Bought a Jaguar JLR Aberdeen and within 4 months the car had gone into restricted performance with the engine light on. It was under warranty so I had to take it back to JLR to look at. Got the report with a great big list of all the faults on it. We were told, amongst the faults, the car needed an entire new DPF. We were told we would have to pay £1700 ourselves to fix it. I argued it had been 4 months since we bought it and after a lot of to and fro they decided to cover the cost. As a side note you should be aware they do not cover the DPF on their warranties and you should look very carefully at the issues people are having with them before you buy a diesel version. We had no idea and they then blamed our 'driving style' despite the fact we do a lot of long journeys going to and from work on a dual carriageway so not a lot of short journeys and we had only had it 4 months. After a week I went in to collect it (which is a 60 mile round trip for me) they brought it round to me and the engine light came back on while they were in it! They couldn't decide what was wrong and thought it might be an electrical fault and kept it again for another week. Get it home and the same fault happened again, restricted performance and engine light. Again the AA came out and they tested it and said it had never been fixed as it was the same fault! The AA man was actually laughing at how terrible JLR service was. He told me to take photos of the faults on his laptop so I could prove if it happened again it hadn't been fixed.Again back to the garage and each time I had to take it there limping along for miles. We tried to reject the car without success. They then decided they wouldnt be covering the hire car the warranty gave us so we had to start paying out of our own pocket for it. We live in the country and a car is vital for us so we had no choice but to pay. Get the car back and a few months later the keys both stop working, we could no longer lock, unlock or open the boot. We kept getting warnings that the fob was no longer in the car when we were driving. I found this out after i was locked out of the car in the dark on my own in the middle of nowhere. Took it in and they said had i tried changing the batteries (of course we did) and they took a ten minute look and declared that it wasnt the batteries but it would be another 3 months before they could look at it so we spent 3 months being unable to lock the car any time we went anywhere or overnight. They said they would look at it for free since it was under warranty and they couldnt see us for months. 3 months later we went in and they asked us for £186 to look at it. We refused to pay. They then told us something was wrong with the pins and they fixed it but still charged us £40 for a new battery they had previously told us didnt need replacing.This place looks so lovely when you go in. You are taken in by the whole luxury brand feel and you do feel like you are buying something special but its all fur coat and no knickers. We have had the car for just over a year now and its just been a never ending list of issues and problems. I have never in my life had such problems with a car. Its been in the garage more times than I can remember and the AA has been at my house so many times that I feel like we know know them so well we should now be putting them on our Christmas list. I dont even bother going back to JLR now with issues. The thought of going in there gives me a knot in my stomach. I would rather never have to deal with them again.If you sit in the service seats while you are waiting for your broken car to be fixed you will hear all the people round you complaining and wondering why they are car-less or they cant be seen for months and the complaint you hear the most is why the warranty isnt covering the latest fault. The last time we went in one of the workers pointed to Mercedes up the road and said we should have bought there. I would strongly suggest anyone thinking of buying here think again and avoid the heartache. I hate the car now as every time I get in it I am waiting for the next fault to happen and the stress is awful when we are so reliant on it working for our lively hood. Its had a real impact on us. Its not as if these are cheap cars either. Please do yourself a favour and go elsewhere.
Fur coat and no knickers. Over priced rubbish. Selling these cars at prices to rival Audi and BMW but you’d get better service and quality from Dacia. Purchased a low mileage FPace last December. Air con was playing up, they wanted £200just to diagnose the problem with a two month wait just for the diagnosis. Pipe had gone and a local garage did the repair and diagnosis for £450 in a week! Last month it kept coming out of eco on its own then the power steering went. £1977 just for the part and have to wait until end of December for it at that. Thank goodness for a fantastic (non Jaguar) warranty but still without the car for nearly 3 months. Absolute disgrace and might as well be made out of Lego
BE CAREFUL !! Land Rover Discovery Sport Ingenium engines pre 2019 have a timing chain fault that results in catastrophic engine failure costing thousands to repair !! Land Rover won’t help with the cost and you are left with a £5-£10K bill or no car !!!PLEASE SIGN THIS PETITION TO MAKE LAND ROVER RECALL AND PUT RIGHT THIS CATASTROPHIC MANUFACTURING FAULT AND PASS ON IF YOU CAN !!! ITS ON THE change.org website - make-jaguar-land-rover-recall-vehicles-with-potential-timing-chain-issues
My Rover Discover taken into Synter Coverntry 19th August still there 5 weeks later,awaiting some special oil. Took 2 weeks to get a courtesy car. I have had the car 18months and done 30,000 miles. This is not wear and tear but poor manufactruing. Service and communication non exisitent both with JLR and Sytner.
If i can give zero stars i would , i have a very expensive Car with this brand, i had a check engine light go on in Feb and i brought the car in , they didnt even check they said the car was good and said i can go home. 4 months later the car was not driving well and i took it back to them, they informed we need a part and it will be ready in 3-4 days, in 3-4 days i contacted them and they said its not ready , in a week or 10 days later they call and said we need a new engine, and they asked if we got an oil change and we said yes at a reputable shop in monmouth, and we used the exact oil that was designed for the car. They submitted our receipt to the warranty of JLR , and they denied it, they said it was handwritten, it turns our JLR monmouth didnt even check the engine on the first time in February and in June. We called corporate and they said the receipt was hand written and we needed a typed up one. we went back to the shop and they supplied this and they denied it again " for being outside the guidelines " which has no definition , just a statement. Now they want me to pay 38k for a new engine for a 2 year old vehicle , that is probably a Lemon and they are letting me hang out to dry, rule to all...NEVER EVER GET A LAND ROVER, and NEVER EVER USE JLR of Monmouth!!!!!!
This is basically an update from late last year,original issue started Sept 20th 2023….STILL waiting for a body control module!!……we have had a call from Landrover executive (glorified call centre) every week to update on where in the world the module is,it’s been round the world,covid,Suez crisis you name it I’ve had the excuse and has currently done a circum navigation of the UK,as of last Thursdays chat it’s supposedly in Mercia mega warehouse!!…….I don’t believe it for a minute and we are edging towards 6 months unable to use the vehicle Discovery5 2018,couldn’t lock it,open it,no indicators all from a faulty windscreen seal that flooded the electrics in cockpit one stormy day late last September……..a diabolical experience that is still not resolved,if you like lies and excuses with your afternoon tea buy a Discovery 5
Complained to them about a new car I purchased from a dealership and after weeks and weeks, they reply with ' We cannot help you, its up to the dealer'!An absolute disgrace of a company. They rely on their brand name but actually are the worst car company on the planet.
Claim your business profile now and gain access to all features and respond to customer reviews.
Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
kingdomride.co.uk
fietstas.com
ibzmotorz.co.uk
crossroads-garage.co.uk
flightpath-training.com
uhaul.com
yurikaccessories.com
www.marmaris-transfers.com
creationsmobiletyres.co.uk
www.bristolparkandfly.com
