Review Time
Just wanted to thank JLR for messing up my ability to connect to the best low cost EV tariffs and putting my electricity costs up by 20%.Why they couldn’t implement a solution before putting everyone’s costs up when we’re all already hurting is beyond me.
Please be aware of the service department they will happily assist you with your services and MoT and any issues, however this will come with further issues upon return due to negligence. My car has been damaged with further repairs and costs arising away from the initial complaint. I have witnessed this also while in the showroom with other customers. They are only interested in making as much money as they can and creating more issues to keep you paying. Be aware and note this review.
Recently, I bought a brand new vehicle purchased from Lookers Land Rover West London. The car has been registered at 1st March2024. This car which I placed the order on 28 February 2022 with a deposit of £2,000. At the time I was told that average wait time should be around 12 months. During wait time I was told that the price of the vehicle increased with £6,000 than £3,000 totals £9,000. You can’t change a price on a pre order car after a year. On the I went in to settle the vehicle, I showed a brand new Range Rover Long wheel base autobiography plug in hybrid at least £10,000 cheaper been advertised by other Land Rover dealer. Even now if you log in to auto trader and you will be able to see the same Range Rover been offered from Land Rover dealers at £129,000. I paid for the same car £143,400. £1,700 within this extra two services, guard X and a year extra warranty bought. I am being dodged just over £10,000 for this purchase. Sales person is Mohammed Rajab, branch manager Matthew Gurney. Despite all other lacking customer service for this type of high end brand I was sold a vehicle £10K more than other dealers selling. I have a friend who is in the same situation £10,000 ripped off. Worst of all Land Rover customer service saying that this has nothing to do with them.Still, it has not been resolved and we are now seeking legal advice to take Lookers West London Land Rover along JLR to the court to challenge this.
Why are your products so sh— ocking OMG.. our discovery is in the dealership at least once a month for repairs. It’s now 4 years old and must be end of life. Just this month we have needed the AA 4 times. Yesterday the passenger window dropped and they arrive again at 02:40 this morning and then again at 4:00. I am tired, grumpy and most of all fed up of needing to fix a £96,000 vehicle that is supposed to be above and beyond. Shocking.. JLR your products are beyond nothing!! they are so Fecking rubbish it’s unbelievable. Every low loader I see has a Land Rover on it of some kind.. sort your sh— out..
The Landrover Customer service experience only gets one star from me simply because I cannot give no stars. Telephone line not working for 3 days. Live chat on web page not working. LR Assist giving conflicting information and really do expect the AA to bail them out. How the heck can you help your customers if you don’t want to engage with them. Hmmmm, but you spend millions on weird TV adverts in the hope of attracting more people who I hope read this before they go anywhere near one on the JLR products…….and this message comes from a continuous RR owner for nearly 10 years. Never again……. unless Customer Service improves a bit sharpish
What an absolute disgrace, the JL Brand has been completely destroyed by the constant lies, false promises and utter disregard for there customers, I've spent £160K on a new Defender 90 and the brand new shape RR Sport P440e in the past months, RR Sport had issues in the first few weeks which fortunately have been sorted and the defender had water ingress back in October, supposedly it was fixed only for the same thing to happen only worse this time so its back in the garage again, its been there for 8 days and still sat where it was parked on day 1, keep being told it will be looked at tomorrow, 7 technicians off ill, training courses etc etclie after lie, so today I cancelled the 2nd RR Sport I have on orderSuch a shame the brand is being sent to the gutter
JLR has appalling customer support. It is not possible to speak to anyone and the on-line support is very limited with no technical expertise.Technical knowledge at dealer level is also very poor when it comes to their PHEV and EV models.
My new PHEV E-Pace has been with the dealer since the 1st February 2024 (trying to fix an electrical fault) and the lack of communication is really getting to me now. I can’t be bothered with the dealer anymore, so I’m going higher.But... trying to find the right contact numbers and email addresses of senior executives at JLR in Coventry is like swimming through treacle - it's ridiculous! Almost as if they are trying their hardest to stop people communicating with them.For instance, I am trying to contact a certain Nigel Blenkinsop, who is their Executive Director, Company Quality and Customer Satisfaction.And the reason for this is that I am not a happy customer, and I am most certainly not satisfied… with anything.I’ve tried ringing, I’ve tried all sorts of email configurations – but nothing!I am also trying to reach out to their Customer Services Director, again at the highest level – but I’m struggling here as well.If anyone out there can help, I’d be very grateful.Thank you.
I will share this with the Evoque owners Club and expand on my poor experience ..Without question the worst experience with a car firm I have ever had..Jaguar Land Rover - slick sales frontage / after sales care - a total train wreck!Anyone familiar with the amount of Land Rover recalls will notice they will recall on a ‘fix on fail’ circumstance - although they’ll say they have been trying so hard to contact owners ..bs? - It’s nothing serious - just the steering power and control of car collapses in your lap and you don’t get to choose when, whether motorway, mountain, traffic, national speed limit - navigating school kids etc.. they think it’s ok 👌🏽 - steering is not that integral to the driving experience…?It should be an absolute recall before sometime dies if not already, but they would have ‘baked this’ into costs - you know how they work, slowly slowly .. drip dripFAULT CODE N642 - look it up.This garage will book you in advance, seems organised so far.. then render your car immobile, turning a £10 job into £4k with no timsescale to the nearest week - seriously! They do not have the parts despite booking the car in for a specific job….are you following.. then give you the could be 3 days, …could be 8 days crap like it’s ok.They know full well as it is common knowledge they removal of the EPAS bolts fail 9/10 rendering the car useless - so have the replacement rack as required on standby? But no..To compound matters - they won’t provide any courtesy car - despite THEM rendering the car immobile! They will F about with semantics of ‘not on back order’, as opposed to ‘on order’ - like it literally makes any difference to the customer whatsoever.They have a contract with Enterprise to supply vehicles - but won’t !! Because the item is on ‘order’ not ‘back order’…You couldn’t make it up. It makes F all difference to a customer who has been rendered immobile, and then expected to be happy to sit and wait indefinitely without any clear date whatsoever. Everything stops. childcare responsibilities and commitments, work, everything. This is not at all ok!I would never recommend this firm, and now very very sad to have lost absolutely all interest in Land Rover entirely - the aftercare has fully killed it for me, another once great brand seemingly threadbare .. I love the cars, God forbid you need to contact aftercare - deeply troubling ..it’s devoid of basic logic, nor any recognition of the customers position, that they place you in.Additional: received call to come collect car yesterday 15th Feb, job ‘was done’ - 9days without work/children’s commitments/ or courtesy car … handed invoice of works ‘vehicle tested and all is ok’ I am told the front wheels have been aligned and it had been road tested….. - I walked to forecourt and immediately noticed it looked like it had been in a crash. The stance of the car was pissed. It was literally all over the place. What the knowledgeable workshop failed to notice when they handed me the keys to happily drive off home was they have wrecked the coils - I.e no suspension!! The car was visibly on its knees - literally no space whatsoever between tyre and wheel arch - the front had collapsed. They would’ve have had me drive off at great risk, that their work was complete and they had done an A1 job 👏 it was immediately visible - no engineering qual required …. I am stunned.JLR have to own this as THEY referred me here. I am now deeply concerned whenever I may get my car back just how long it is before I or my passengers are injured or worse owing to clear negligence and lack of basic observance skill.I am genuinely concerned their due diligence and safety checks are merely a paper excercise.It’s now the 23rd Feb - a month since I booked my car in for what was another FAIL of JLR engineering requiring a recall.Still waiting… is this actually acceptable ?? Nice cars - but literally rendered worthless by aftercare - God help you - go to Audi, VW or BMW all of which you would never have to deal with SUB-Halfords attention to detail.. You’re being deceived.
I really like their cars but the ownership experience is going downhill rapidly, it all stems from dealers, their spare parts infrastructure & loan vehicle arrangements being unable to cope with the absolutely disastrous reliability of the cars.I have been to the dealer more times with my current car than any other I have ever owned.I have had a lot of cars in the past 20 years (including 3 Alfa Romeo's), in that time only two have broken down and left me stranded, both were almost new JLR vehicles.You only get one star for 'styling' if there's zero substance behind it.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
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