Review Time
So i ordered a pair of pennywise boots for a halloween party. I ordered on 3rd October, delivery states between 14/20th October so plenty of time.Now saying they have 17 days from ordering to ship, and speaking to joom earlier today they said if my order has not been received by DECEMBER then i can get a refund.What a totally rubbish company my first time and definately my last time ordering from this crap company.
Recently ordered two fairisle diamond patterned knitwear items. They were nothing like what I ordered and one was a plain black low quality jumper !!. Mission impossible to find how to return for a full refund. I have tried for weeks but no return goods for refund could be found I strongly advice you not to purchase anything form this Chinese company.
It is clearly a scam! I placed an order for 110 euro for multivitamines. I received an email that order has been shipped. Next day i got email telling that if i want a refund, i have to press the button. Contacting customer services is not possible as it is a vicious cycle that brings to the same starting point. So if you don’t want to loose your money , don’t order from this site.
A Warning to Anyone Considering Ordering from JoomI ordered six beer glasses from Joom. The delivery was postponed several times without clear communication. When the package finally arrived, it contained only five glasses, in a box clearly designed for six. That alone would be disappointing, but what followed was far worse.Attempting to contact customer service felt like stepping into a maze designed to frustrate. After painstakingly navigating through their convoluted complaint process, I was abruptly thrown out when I was about 85% done. I have wasted more than enough time on this farce.At this point, I’m convinced that this lack of transparency and accessibility isn’t accidental: it’s a deliberate tactic. Make the customer struggle long enough, and most will simply give up.To anyone reading this: do not order anything from Joom. This company operates with an alarming disregard for honesty and customer satisfaction. You would quite literally be better off buying from any other retailer.
Very bad experience. First time ordered mount for loudspeaker. It was scratched and lacked a screw to attach the two parts together. Second time I ordered lid of frying pan. Instead of lid of 30cm diameter I got one with 15cm. It seems that this shop is not in position to deliver a quality product that you have ordered.
I placed an order with Joom on 17 June 2025, and it was reportedly delivered to a bin shed, which is completely inappropriate and unsecured. Because of this, I never received the package.When I contacted Joom to request a refund, I was told to contact the merchant directly, but I never received any response. After that, Joom claimed that my bank was investigating the payment and that they couldn’t process a refund. However, my bank confirmed both in writing and over the phone that the case had been closed weeks ago.I provided Joom with official proof from my bank showing that the investigation was closed, yet they keep falsely claiming it’s still under review. They even accused me of providing evidence from a different card, which is completely untrue.It has now been over three months since my order, and I still haven’t received my refund or the item. Joom is now refusing to respond further, despite still holding my money for an order I never received.This experience has been extremely frustrating and unprofessional. The lack of accountability and false information from Joom is unacceptable. I would strongly advise others to be cautious when ordering through Joom — their handling of missing orders and refunds has been appalling.
Do not order from this site. It’s a scam. I ordered an item over a month ago. I was supposed to receive it around Sept 14th. I received a note saying it would be late and arrive on October 6th. This was ok as the Birthday I ordered the item for was not until the 12th of that month. On the 6th I got that my order would be held up until November 25th and then if I did not receive it by then I would be given a refund that I would have to apply for. This is insane as the order has been in Koln Germany for the last 2 weeks according to the tracking number. DO NOT ORDER FROM HERE. You will regret it. Also the customer service is non-existent and unfortunately the item was expensive so it is difficult to order another one without the insurance of being able to get a refund for this one.
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