Review Time
I purchased two smart thermostats from a supplier on Joom and they became faulty. I communicated with the seller and after some back and forth e-mails with photos and explanations, they agreed the items were faulty and stated I am entitled to a full refund. A few days went by and Joom then sent me an e-mail and again I had to go through the process of sending them evidence of the faulty items which I did. Now this has been exhausted, they have gone quiet and are not responding. One would think that the seller processes the refund but it seems from my experience with Joom, they imply that they are processing the refund. Either way, I am still waiting for my refund, and Joom are no longer communicating. Shocking service - shop elsewhere.
Do not use this company! There is no customer service. If you have any problem with an order you are unable to contact the company. They only have a support section with pre-set items and you end up just going round in circles. This is obviously intentional so that they don’t have to help customers.
Terrible service i purchased emergency item on the 3 of October the 14th still haven’t sent it now its a month later still haven’t received it i can’t buy another one because this one might turn up I will never buy of Joom again
Claim your business profile now and gain access to all features and respond to customer reviews.
Easy-to-use app with quality goods and low prices!
