joom.com

3.6
3.6 Based on 811 reviews

Easy-to-use app with quality goods and low prices!...

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Average Rating

3.6

/
5

811 Reviews

5 Star
56%
4 Star
7%
3 Star
3%
2 Star
2%
1 Star
32%

Filtered Reviews

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Review Time

Khem Raj Joshi
Mad Honey fake date

Fake products with fake dates. Will send a video soon. Need refund or I will post the same product in all media.

1
Date of experience: Oct 27, 2025
Mzafar
always goods are of good quality

always goods are of good quality

5
Date of experience: Oct 27, 2025
Aida Khorrampour
I bought a very expensive dental…

I bought a very expensive dental imagining x-Ray machine from Joom, and it shows that UPS delivered it to me, but i never recieved it. I asked from Helpcenter from Joom, and they dont help me to find it. Every time with any stupid answer they kill the time and i dont know what to do. Dont trust them at all, bcs u cant get ur money or parcel back.I am living in Switzerland and this is not acceptable.

1
Date of experience: Oct 27, 2025
Absolutely useless, possibly a scam...

Cancelled order of model car without any notification, this was 2 weeks after the order was placed edition and supposed to be delivered. Tried to email, no email, go to submit an online form and it keeps rejecting it. I need a refund for the other part of the order as don't need it now because it was for the part they cancelled. Can't get through. Don't buy from them!

1
Date of experience: Oct 26, 2025
Gemma
Selling FAKE trainers from China

I ordered two pairs of trainers through Joom and was shocked to discover they were counterfeit. The quality was poor, the branding was fake, and the items were clearly not as described.When I raised this with Joom, their response was completely unacceptable — they refused to issue a refund unless I paid to return the items to China, even though they were fake and illegal to sell. According to UK consumer law, customers are not required to cover return postage for counterfeit or misrepresented goods, but Joom ignored this entirely.Their customer service is slow, dismissive, and takes no real responsibility for the sellers on their platform. I’ve since raised the issue with Klarna for investigation.I would strongly advise others to avoid buying from Joom, especially if the seller is based overseas. You risk wasting your money and dealing with counterfeit products and poor aftercare.

1
Date of experience: Oct 25, 2025
RYAN
Not recieved my item that i ordered

Not recieved my item that i ordered being stuck had to order a new coat from a different site the tracking number hasn't moved enclosed the tracking number H01LFA0261760888.order number 3NQEG6VWGot this message 16:22 - Sat Nov 01We're sorry, we were unable to deliver your parcel today. We'll try again on the next working day but still waiting now for the item to arrive won't be using this site again

1
Date of experience: Oct 24, 2025
Ilona Hangvarazs
I am using Joom for many years

I am using Joom for many years, reliable, good aplication.

5
Date of experience: Oct 23, 2025
Michelle De Bono
This company does not have customer…

This company does not have customer service. They have ai chat on their app, which is useless. I recieved the wrong order and they can't even send the product I ordered or give me a refund.

1
Date of experience: Oct 22, 2025
customer
Zero Customer Service

Received an order, which had taken almost 4 weeks to arrive, to find a terribly poor quality item. Currently attempting to return for a refund but Joom do not respond. Won’t be using again

1
Date of experience: Oct 21, 2025
STRAWSON Martine
Clothes are classy

I notice you have very good quality items to sell. A classy selection of clothes and useful housekeeping products.

5
Date of experience: Oct 21, 2025

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