Review Time
Order G5YVL8GG. Veitsi tilattu 30.8.2025 ja alla heidän lähettämä viesti. Vuodetkin sekaisin....Your package is on its way to you and may still be delivered.The expected delivery time for the parcel is 13-28 days, however, in some cases, delays are possible at sorting centers and during customs control..We hope your package arrives as soon as possible. If you do not receive the package by November 23, 2025, click "No" in the question about receiving the item or simply write to us, please, by July 23, 2024 inclusive — we will help.
This organisation is yet another of the on line cheats and liars who are a not sellers themselves but a market place for makers of poor quality made in china products. Their website looks amazing so they are obviously doing rather well with what amounts to a business which cheats people by photographing a good product and then sending a cheap and very nasty replica!!! These people should be fined and taken off the internet!!! Beware!!!
It said failed delivery while I wasn't even notified of any delivery attempts, there is NO CONTACT, NO CUSTOMER SERVICE, and I have to wait 3 months for them to process a refund in case of no delivery, now 3 months passed and i have just a few days window to deal with it or the no delivery warranty will be void. Seems like a SCAM to me.
This is my first Trustpilot review because the refund process with Joom is awful and non-intuitive. I have been assisting my elderly mother to try and return the items and obtain a refund. It seems Joom are deliberately trying to make this as difficult as possible.Firstly, if you purchased the items to be returned as a guest, you have to link your items manually to 'Your Orders' on your account. This involves contacting the support team to provide the order reference (you cannot simply click a link on the order email). Then once the orders are showing on your account, you have to contact the support team again via web chat to refund the items. It is not a simple case of clicking into 'Your Orders' and hitting a 'refund' button. This is far from intuitive. In the live chat, we were asked to specify the reason for the refund. When selecting 'other' and attempting to explain said reason, the chat was disconnected, and we were advised the customer support team would review the issue within 8 hours. Further messages sent have not been responded to, as if the messaging option has been frozen. How convenient!My mother has already attempted this process once with the same result both through the website and the app. We have been left unable to progress with the refund of the items valued nearly £150 collectively (which is a lot of money to an elderly pensioner). Order references are enclosed should anybody care to assist us. Absolutely shocking website/app design. Does not deserve even 1 star. Lucy on behalf of Kelly F (purchaser).
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