justlandlords.co.uk

4.4
4.4 Based on 201 reviews

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Average Rating

4.4

/
5

201 Reviews

5 Star
71%
4 Star
14%
3 Star
4%
2 Star
4%
1 Star
6%

Filtered Reviews

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Review Time

Vicary
Loyalty rewarded with an increased price

The insurance itself I have never had to use, however, every year that premium goes up with a sentence saying- 'you have been with us for many years and therefore you will be able to get a cheaper rate elsewhere'. It doesn't seem to quite reward those who are loyal and don't claim.

3
Date of experience: Jun 01, 2021
Melvin B.
I like the fact everything is online…

I like the fact everything is online and when I need support I can email and they respond within the hour.This year their renewal was late, just 6 days before the deadline date and it was also higher than last year by over 10%. I was away for 4 of those days.I asked for a reduction and they were unable to do so and offered me the right to search for cheaper elsewhere. Given the late renewal, I had no time to search elsewhere so accepted but will make plans to seek alternatives next years.

3
Date of experience: May 24, 2021
Rembrandt Fisher
Slightly more expensive than with a…

Slightly more expensive than with a direct ins co such as AXA but more competitive than the confused.com etc sites & I believe offers better cover , simple & efficient quotation system - easy to take up the offer with simple DD payment options & interest free, thank you

5
Date of experience: May 24, 2021
Brilliant

Very easy to do brilliant services

5
Date of experience: May 21, 2021
Millie Anderson
Awaiting any payment

Hi all!I've had Insurance with this company for the past few years and not had to claim so no issues.This year my tenant has not paid his rent since Jan 2021 and I've had to make a claim. My insurance claim seems to be going through Lexelle. It has been approved via the underwriters however I've been told there may not be enough money in the pot and if that's the case they'll have to ask the underwriters for more money ?When I do receive any money they take the deposit off and pay a month behind. So at the moment I have missed my rent for 12th Feb, 12th March, 12th April and 12th May. 4 months. I have as of today 19th May received nothing. If I had received anything they would minus the deposit being held from Feb, March April only, not May.Thought I'd really got myself covered but struggling now. This is my main income. If Just Landlords value their business I'd be grateful for their help in pursuing this matter for me where I could then improve my rating. By the way the person I am dealing with at Lexelle has been very nice but I can't help feeling I'm being fobbed off for as long as possible now and checking their rating it's very poor.27th MayToday I received a call from the Head of claims at Lexelle on the back of this review. He was very polite and apologised for the delay in payment. I have been promised my 1st payment next week, the beginning of June. As described above it will be for Feb,March, April minus the tenants deposit being held which works out for me about one and a half months rent. I'll be able to claim for May's rent in June.Hopefully things will now improve, 🙏

1
Date of experience: May 19, 2021
Derek M.
Started new policy online

Started new policy online. Price is reasonable. Couple of questions answered by phone very professionally. Very courteous. Cannot fault so far.

5
Date of experience: May 10, 2021
Haley B.
Sufficient details were on the email…

Sufficient details were on the email received for me to be able to sort out payment of the policy even though I am still abroad and cannot get back to the UK with all the restrictions for COVID still in place.

5
Date of experience: May 06, 2021
Wanda M.
Efficient, helpful, reliable and kind

I have insured a rental property with Just Landlords for many years and, although I have so far never made a claim so cannot judge the insurers from that perspective, I have always found them very easy to deal with on the phone - efficient, helpful, reliable and kind. Many thanks, Magdalena Harding

5
Date of experience: Apr 20, 2021
Alyson
Very reasonable quote and website was…

Very reasonable quote and website was very easy to use.

1
Date of experience: Apr 07, 2021
exel0071
A very easy and efficient site to use.

5
Date of experience: Apr 03, 2021

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