Review Time
Package arrived really late; apparently the shipping company "lost" my package and did not re-attempt to send. I had to physically go and pick it up. No support provided from Kapten & Son.Bag is not even good quality for its price. Color is off and fading. It looks old. It has weird strong chemical smell on it. Unusable.
They sent me a completely different bag from what I ordered and in a completely different color, which fascinates me.Now I am trying to reach customer service for an hour, it's impossible. Tried the chat, phone.I don't want to issue a standard return because I refuse to pay 4.50eur for shipping, I didn't make a mistake, they did.EDIT: The next day I got the support through the facebook chat and they were very helpful, they even offered me quick delivery before receiving the wrong bag knowing that I was preparing for a trip which was nearing. In the end got the right bag and it is very nice.
After initially waiting over 10 days for delivery from Germany, I had to travel 30 minutes by bike to collect it from a Parcelforce depot in London. I had the Yoho bag less than 8 weeks before the magnet fell off the fastening, which made it practically unusable. To return the item to Germany, the process is complicated. You need to print various forms (which if you don't have a printer like me and costs money), then pay for packaging to send the bag back which they refuse to cover. In summary, it was a nightmare for it to be delivered, broke after 8 weeks, and then it's a nightmare to return the item. I won't be asking for a new product, as the wait times and poor quality of bag are not worth it.
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Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more
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