kapten-son.com

3.9
3.9 Based on 401 reviews

Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – geme...

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Average Rating

3.9

/
5

401 Reviews

5 Star
62%
4 Star
7%
3 Star
5%
2 Star
5%
1 Star
20%

Filtered Reviews

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Review Time

LB36
Loved love love my back pack

Loved love love my back pack! Really easy delivery and updated along the way!

5
Date of experience: Apr 10, 2024
AA1
Received my full order with 2 different…

Received my full order with 2 different shipment. Customer service was helpful and reactive. Thanks a lot..My bags are looking good

4
Date of experience: Apr 08, 2024
RaYHaN23
The worst experience ever

The worst experience ever. Your support and politics of the company is disaster.

1
Date of experience: Apr 06, 2024
Andrée
The product has very good quality and…

The product has very good quality and is very beautiful.But unfortunately the box was completely destroyed.

5
Date of experience: Apr 05, 2024
Sara Arias
Great service!

5
Date of experience: Apr 04, 2024
Mike
Products look better in the pictures…

Products look better in the pictures and Insta ads.I bought the Bali Sandstone bag after seeing it heavily advertised on my Instagram. The bag looks great in the pictures but in reality it is super bulky and not suitable for everyday use. I travel into central London everyday and it's WAY too big to squeeze on tubes. The frustrating thing is there wasn't a picture of the bag on a person for perspective purposes. Only one picture next to someone, but they're not actually wearing it. I am 5.6 feet and have a petite frame, so the bag swamps me and looks like a jetpack on my back! It's really not flattering. I can't send it back as I've already paid customs on the bag as I live in the UK. I won't be buying from K&S again I'm afraid. Not unless they do a much better job of showing their products online and what they really look like in real life for those of us who don't live near a K&S store.The soft material at the front of the bag is also really easily marked and not suitable for traveling with. Not in the cream colour anyway.Warning for UK customers, I paid £51 customs charge on top of the bag cost. It would also be helpful to see reviews of the products on the actual product page on the website like most online retailers now too.

3
Date of experience: Apr 04, 2024
Marigold Reed
Great product but watch out for taxes

I've got a great product and am totally satisfied with it. However, I had to pay VAT at the collection point, although it was stated in a purchase form that "taxes are included." That was disappointing.

4
Date of experience: Apr 04, 2024
Roberta Powell
Elegant backpack

The order arrived faster than expected. The packaging was amazing and the bag within even better. My new Bali (Sandstone by Mariefeandjakesnow) is very lightweight, elegant and I look forward to using it in future trips.

5
Date of experience: Apr 03, 2024
Same experience as the review below…I…

Same experience as the review below…I placed an order 12 days ago (March 22nd) and goods have still not arrived and although they have generated tracking they hadn’t actually passed the goods to DHL. I also wonder if they are sending goods from China because it shouldn’t take this long from Germany to the UK…(Just checked, April 3, there’s an update that the goods are in transit)I messaged customer services (before this new update) through their website but did not get a response.I am very disappointed it is taking this long because I wanted the bag for a holiday but it never arrived in time so I had to purchase another bag. In terms of quality and design, I have ordered from them before (as a gift for someone) and loved the design and fast delivery. Disappointed with the experience this time around. If you don’t mind waiting for potential delayed deliveries, I would recommend the company though!:)

2
Date of experience: Apr 03, 2024
Laura Phillips
Good products and good customer service

Great experience

5
Date of experience: Apr 02, 2024

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Business Details

  • Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more

  • language https://www.kapten-son.com

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