Review Time
Where do I start, they arrived with a bbq from Costco , that’s two drivers from this company they call them selves a logistics company and told me they couldn’t get it out of the van as it was loaded with a forklift and I don’t have one parked up in my front garden, I offered to lift it off with the help of my son who’s 6ft tall and not idol, but I was told due to health and safety we were not allowed, I then explained that I have a business 1 mile down the road and I have a forklift there, the drivers told me they could leave it with a neighbour ( if they have a forklift which they don’t) but they can’t take it to a different address so they would have to take it back to Oxfordshire I’m in Kent by the way if we are thinking about the carbon foot print, here we are 14 days later and it’s 12.30 and my before 12 o’clock delivery still hasn’t turned up, you can’t ring these people there phone lines only do out going calls, so just a word of warning think twice before using there so called service. My Costco membership hangs in the balance!
I received emails keeping me informed as to the progress of my packages delivery. I was given a 3 hour slot on the day before. On the day I received a text from the driver telling me he would arrive within 10 minutes. On arrival he was very careful with the delivery. Driver was smart, cheerful and very helpful.
Great delivery service from this company who delivered my Costco order. Asked me to pick a delivery date through text, was given a timeslot the night before and even got a courtesy text on the day to say i was the next delivery taking place. 5* and highly recommend!
Bought a large garden furniture set from Costco and Kinetic offered a delivery slot three working days later. They emailed and texted the day before to give me a 3-hour window. On the day, the driver called 20 mins in advance of arrival. Then he and his mate took the furniture round to the back garden. Great service.
Apart from a slight mix-up with the delivery due to unforeseen circumstances, the delivery team were polite, professional, and very apologetic. Couldn’t have asked for better, but comms could do with a review perhaps for when things do go wrong.
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Kinetic Specialise in the safe carriage of fragile and high value goods. Kinetic do not use satellite hubs, third party shipping or contract carriers. Every item handled by kinetic will be delivered directly to you from the Kinetic Hub in Oxford, and will only be handled by a Kinetic employee who is trained in the goods he is delivering. Kinetic Logistics has a damage rate of 0.25% which is one of the lowest recorded damage rates in the home delivery industrySee more
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