Review Time
Dog poo company took my money then sent it back and cancelled my order, when i reached out they said "its fraud protection we just wont sell you anything, have a good day" same benjamin guy everybody else refers too. purple jeans it is🤷🏽♂️ morons
Firmly agree with all Customer service reviews here.Bought a pair of jeans relying on size chart and in fact, using a pair i already had as a guide. Wrong size so notified the customer "service" team i was hoping for an exchange on size.Was illegally told no refund was available to me. have had to pursue appropriate action under ACL to get a result.AVOID THIS BRAND AT ALL COSTS. literally.
Terrible experience. Ksubi’s customer service is a joke, their operations are chaotic, and the size chart is totally unreliable. Returning items is nearly impossible, and they offer zero support. This brand is all hype, no responsibility. Don’t waste your time — shop somewhere that actually values its customers. Avoid at all costs!
I ordered a pair of jeans from Ksubi and relied on their official size chart, but what I received was completely off. The measurements do not match what’s advertised on the site, making the jeans unwearable. I live in Italy and can't try things on beforehand, so accurate sizing is crucial — and Ksubi failed miserably.To make things worse, I was charged unexpected customs duties that were not disclosed at checkout. This is incredibly unprofessional and feels like a deliberate lack of transparency.When I contacted customer service, they offered no real solution, and now I'm stuck with an overpriced item that doesn’t fit, plus additional fees I never agreed to.This company is misleading customers with false product descriptions, inaccurate sizing, and hidden charges. Totally unacceptable in 2025.Never buying from Ksubi again — and I strongly advise others to stay away.
Terrible company. You need to tell customers before they purchase a sale item that it's not eligible for refund or exchanges. I spent over $260 for clothes and their response is "too bad. All the best". Very underwhelming and won't be shopping here again. Also make some sizes that don't require you to be an 8 foot skinny giant.
Do not buy Ksubi jeans from their website! They are a scam and fraud site. They do not offer refunds nor exchanges for items that do not look like they did on the website, nor fit properly. There are third-party websites such as eBay and others who will give a refund quicker than Ksubi website will. Like the jeans, but will never buy from their site. Do not buy jeans from this website, buy from a third-party site.
Ordered from their online store for the first time and I absolutely love my purchase. I got the Maxx Greaser’s in a size 36 and everything was in accord with their sizing chart. They fit perfectly, even better than I expected. Probably the best pair of jeans I have ever purchased. I’ll definitely be ordering from them again in the future.
Disappointed with Customer Support and PolicyVery dismissive and rude customer service assistance “Benjamin”I reached out to Ksubi regarding an item I purchased at full price, only to see it restocked and discounted just a couple of days later. I inquired about a price adjustment or even a store credit as a gesture of goodwill. Initially, Molly from customer service seemed willing to help and asked for my order details to look into it — which gave me hope that Ksubi valued their customers.However, Benjamin intervened, later responded and shut it down entirely, stating “once again, Ksubi does not conduct price adjustments”. The tone of his message came across as cold, dismissive, and robotic — with no attempt at empathy or resolution. Using the phrase “once again” felt passive-aggressive and unnecessary, especially when I was simply trying to have a fair conversation.Benjamin’s handling of the situation lacked basic customer service skills — no acknowledgment of the issue, no flexibility, and certainly no effort to retain me as a customer. I’m extremely unhappy with how he handled the matter, especially after Molly showed an initial willingness to support.This experience has left a bad taste, and I’ll be reconsidering future purchases from Ksubi. Premium brands should deliver premium service — not hide behind rigid policies and impersonal replies.Poor customer service
My thoughts are the same as many of the buyers here - they hide their returns policy and refuse to accept returns/refunds. Which contravenes Australia's Treating Customers Fairly Regs. I'm looking into legal action based on that and for any other reviewers here, hope okay if I get in touch with you.
Poor customer service! I made a purchase from the website as they were having a sale…unfortunately, I accidentally purchased the wrong size in a skirt. When I realized this (only 45 minutes later) I immediately sent a note via two different emails (customer service and through the shop ap) that I needed to cancel my order immediately before it got processed and explained my situation. Note that on the website in the sale section, some items stated in bold red that they were non refundable, no exchanges or returns. Some items did not have this…but it was written in their policy statement that all sale items had this restriction . This is very confusing and non of my items had the bold red. So in my 2 emails that I wrote within the hour- during AUS working hours- I pleaded to halt the transaction before it was processed and shipped. I wrote another note the very next morning. The response from customer (non) service was that there would be no cancellation, refund, exchange, or returns. I 100% respect company policies, if I were to have received my item and just did not like it, I get it. But I made a mistake that anyone else could make, caught it before it awas processed and shipped, and the CX team did not do anything to help. The item still has not even shipped and they refuse to help. They could have offered to process the size I needed instead… no lost money there… and they had it in stock. But no. No assistance, and literally zero empathy. It was a pre-scripted response. I will literally never buy here again and will be telling my friends who have been very interested in the company to stay away. some items showed in bright red that there were no refunds, exchanges or returns. So, I made a purchase of two sale items that did not have that stated in red. Little did I know that all sale items had this same policy.
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