Review Time
ordered a scooter about 4–5 days ago and I still haven’t received any update about my order. I can’t see where it is, not even if it’s in shipping. On top of that, I can't view the order from my phone — I have to log in from a PC the order number is FF00402070 . I also sent them an email asking why I can’t see the order on my phone using the same account, but they didn’t reply.I would really like to know when the package will arrive and how much longer it’s going to take.
So i got the Kukirin G4 delivered to me 3 days ago. The first day, the scooter worked perfectly. Yesterday, i suffered it seems severe electronic malfunctions. As i was riding my scooter, i noticed that my screen didnt work so i stoped my scooter and tried to restart it. After turning the scooter off, i couldnt turn it on for 30 minutes. After many atempts on the road, ths scooter did power on, but the motor had barely any power, and the speedometer, battery level and distance traveled didnt work. The display didnt show any error codes, making the diagnosis impossible. I did contact kugoo by email and yet waiting for respond. I hope i can get free parts to fix it, if not ill probably have to return it and get my money back!
great website but i ordered a g2 and my money is gone, still pending and getting nothing in reaction on gmail. i worked my way to get it but i dont even get a scooter. i think this is NOT great way of customer service and i will probably never order here again!
I have ordered a G2 Pro and i haven’t received it yet and it has been 2 weeks since i have ordered it and they send me an email that had a tracking nummber for UPS and when i looked it upp it had a delivery to finland but i live in sweden so they gave me a false tracking nummber. My order nummber is: FF00367040 and i want a update and something for the long wait!
Hello I order a Kukirin g2 first but after 10 days your send me a mail that it’s out of stock and if I want to upgrade to a g2 pro 720wh - 45km/h and I said yes and I got a mail from you that I need to give my order Nummber and they ask me the same question 3 times evelyn and Winnie they said what is ur order nummber we can Cheack it for you so I send my order nummber to them I really want my scooter shipped now can you tell me why they need my order nummber 3 times ? : thank you
It was my first time buying a Kukirin scooter. After waiting for 5 days without it being shipped, I was really angry, so I contacted customer service representative Luna. To my surprise, she had an excellent attitude, without the slightest hint of perfunctoriness. She even took the initiative to ask me if I wanted to exchange for an upgraded model, continue waiting, or get a refund. She detailed the inventory status, the restocking time, and also explained some of the current supply issues. In the end, I got a free upgrade to a better scooter. Luna also proactively sent me the tracking number, allowing me to track the package at any time. A few days later, I received the A1 model scooter. It glides very smoothly, and I'm extremely satisfied. This definitely deserves a positive review!
There was absolutely no sign of my order being shipped for a full five days after I placed it, and I was both anxious and furious—after all, this was my first purchase. Filled with deep disappointment, I contacted the online customer service and was attended to by Luna. Her way of handling things completely turned my mood around!Luna sincerely apologized and showed understanding of my dissatisfaction, then clearly presented three options: wait patiently for the original model, get a free upgrade to the new model, or apply for a full refund directly. This instantly made me feel respected and in control. What was even more commendable was that Luna took the initiative to explain in detail the current inventory status, the reasons for the shortage of my originally ordered model, and even estimated the arrival time of the new batch. The transparency of the information was reassuring.To my surprise, when I chose the free upgrade to the A1 model, Luna not only processed it immediately, waived all price differences, but also followed up proactively and sent me the tracking number the same day! The entire process was incredibly efficient. A few days later, the brand-new A1 scooter was successfully delivered to Paris.
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Kugoo Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation.
Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support
After-sales email: service@kugooescooters.com
Kugoo-EU: https://www.kugooescooters.comSee more
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