Review Time
Expensive shoes,shoes don't allow a proper position of both feet as right and left feet can be repositioned in the same distance from the bottom bracket,I have a faulty shoes probably,they didn't want refund even if I provided pictures to show them evidence of what I'm saying.With another pair of shoes no problem.Cleats are the same.I will never buy from this company anymore
I placed a second order, as the first size was a bit too small. First order refund and both deliveries were super quick. The sizing guide is actually efficient, helped me pick a pretty close size for the first try. Had to size up about 10mm more than recommended by the guide, but there's no way to make a universally applicable sizing guide for shoes that are meant to fit non-standard shape feet. Shoes with separated panels are indeed a brilliant desing for such feet, very comfortable for pedalling.
I discovered Lake Shoes through a friend who, like me, struggles with wide feet. After conducting extensive research, I decided to invest in the CX238 wide-road shoes. Impressed by the quality, I wanted to upgrade the BOA Dials to gold, and when I reached out to their customer service, I was blown away by their exceptional assistance. The representative not only accommodated my request but also exceeded my expectations. These shoes are hands down the most comfortable cycling shoes I've ever owned – they feel like I'm wearing tennis shoes! I was so thrilled with my first purchase that I didn't hesitate to order the MC238 gravel shoes, and my satisfaction only grew. I am now a loyal customer for life! If you are in the US, I recommend contacting Randalle, she is the BEST!!! Randalle CalidoUSA: 1-888-401-0476 Office Hours: Monday - Friday 9:00AM-5:00PM CST
The worst customer service ever. I own MX332 close to one year. I started to hear creaping sound from my bike. Took all the bike appart, but still the soumd was there. Then there was a suggestion to check the cleats. After the check i found that one metal plate in the sole cracked. After contacting customer service they just blamed me that i missused the product or overtightened the cleats as they saw cleat position imprint in the sole (my qestion is how to tighten the shimano cleats to awoid imprint in the sole and how to missuse mtb shoes designed for cx race???). They offered to buy new shoes for 225 EURO (total 550. First purchase 325 plus additional 225 expense for replacement shoes). I am shocked about such customer service and the company behind their product. Cycling industry is in hard situation these days, but my opinion is that companies with such service and charging premium for their product are in agony. Avoid them
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