Review Time
WARNING don't buy from Laura Canada because you won't get your money back and/or true exchanges! I bought 1 shorts @ $23.99 (ExchangeOnly:No Refunds) & 1long pants @ 79.99 both Brand:Laura, online. My usual jeans size is 16-18. Laura's matching waists are 2-3 sizes larger. Closest return is Laura's at Crossroads Mall at Weston Rd.Manager, young tall female was awful, saying no refunds/no Credit if I cannot locate another shorts. So she wanted me to lose the money I paid? Same brand same fibre % (Linen n Rayon) one with stripes instead of plain was only available but Mgr insisted she can't give me this as "replacement", n checked it out @$29.99 refused any discounts (even though 50% off was current), and I had to pay the difference + taxes, to get the shipped shorts "replaced"! A Salesrep from Yorkdale Melanie Lynne, named (Rai), transferred to this store was visibly disliked by the Mgr & a Black Salesrep. Rai worked hard to try to prevent me getting a refund for the eligible pants but my size wasn't available in Black. Experienced older women must not just be pushed to a store with younger reps who feel threatened.
The worst exchange/return policy known to mankind. Spent 250.00 on a dress for my daughters wedding in July. Purchased at the end of April....delivered in mid May. Dress is too casual for the wedding so I wanted to exchange it or receive an instore credit. 14 DAY RETURN POLICY.......not 30 or even 90 for credit only. STUCK WITH THIS DRESS......DO NOT SHOP HERE.
I had a great shopping experience at Laura, but the return policy is terrible. I bought two dresses, for my daughter's wedding, thinking that I could return one after I showed them to my daughter. The nearest Laura is over an hour away for me. Sadly after 14 days there are no returns. This is partly my fault for not reading the return policy, and assuming that I could return one of the dresses with all tags and packaging, as you can in most stores. They also did not let me know verbally at the time of purchasing what the return policy was.Be aware that the return policy is the worst!
Laura CanadaI used to love this store shopping online not anymore. Last year, I spend over 500$ on clothes now they look old. The quality is not there anymore, another think I don't like about Laura shopping online they don't show you the detail of what material of clothes you are buying it seem like everything is made of polyester or bad material, no more option to buy sweater or dress made 100% of coton or wool.Don't waste your time and money, the price is very expensive, the quality is not there, bad customer service, shop somewhere else, this store will not survive another 5 years. No, I don't recommand this store.
I shopped at Laura, Polo Park in Winnipeg. Valentina was the Sales Associate who helped me. She was amazing! She was very helpful, patient, kind, honest and friendly. There are very few places with service like that and amazing people like Valentina. Thank you!!!
A few months ago I had the pleasure of being helped by Diana Piperni ( who works at the Melanie Lyne store located in the St. Laurent shopping centre). Her customer service was above and beyond…she was amazing! I was looking for an outfit for a job interview and she helped find me something I would have never had thought to buy, but I ended up loving. I’m glad I came across her card on my desk because she deserves a 5 star review! Kind regards,Maureen O’Connell
Me and my mom bought a dress couple days and and we were told by a lady who works at laura that it will be 14 days to return or after that it’ll be exchange or store credit. We went today (march 18,2023) to buy my dress and my sister’s dress and I generally asked if those dresses have the same policy of store credit because thats what we were told last time.So i asked the question that “will it be exchangeable after 14 days? Or I’ll get the store credit?” The employee who was helping us told us that there’s no policy such as exchanges or store credit. She called her ASSISTANT MANAGER! SHE WAS SO RUDE TO US! She didn’t know how to talk to a customer, she didn’t know how to talk to kids (my sister’s just 14 and she’s an introvert, she got hurt by the way she spoke) I HATE THIS STORE SO MUCH! I will never shop here again! And wont let my family enter the store! I couldn’t believe how rude she was. It was a really bad experience. I hated it so much! Wont even buy anything from there again! I RECOMMEND TO NOT BUY SINCE ITS ALSO EXPENSIVE AND WORKERS ARE NOT POLITE
Worst exchange policy ever. I can understand a short return policy but exchange… 14 days… That is complete bull. I’m a single mother that needed something nice for court, court that didn’t end up happening. I would have loved to exchange for something I’d actually wear. Tags still on, never worn and I have the original receipt. But it’s past the 14 days. Absolute crap. I will not be shopping here again that’s for sure.
I took my 86 year old mother to the south centre store in Calgary. We were greeted by a sales associate by the name of Bev I think she was the manager. She was so kind to my mother and picked out a few items and took in to the change room and stayed with her to help. After mom picked out a pair of pants she took our payment and was so friendly. I give the whole store a thumbs up and hope to continue the hard work. BEV YOUR THE BEST
While I liked the coat I ordered online, it was a little big so I had to mail it back (closest store to me was almost 2 hrs away). I knew I was responsible for the return shipping costs (which is disappointing since many businesses offer free return shipping or discounted), but I had NO idea it would cost me $35 to return it! Very upset about this and will not be ordering again in the future. Be WARY of online return shipping costs is my advice.
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