Review Time
In Canada this is only one store where I enter and I feel I’m not good person in bramela lura shop keeper soo bad believe me when I enter I’m not watching any thing I just notice bad shop keeper here and I return back 😡I just wish I slapped everyone but I can’t because I’m Canadian
Seems to be a theme here. I was also a loyal customer in Edmonton. The petite section used to be front and centre and was half the store’s merchandise. Then it got moved to a smaller section at the back. Today it doesn’t exist. The odd petite is scattered amongst the regular. I wonder if it’s not just stock returned by online shoppers. Very very disappointing. Short people want clothes too!!
I bought a layered jacquard top ( on line) which was 20% off as well as free delivery for Thanksgiving day. I surprised of the quality of material as well as the cut. I was surprise because more than 4 years, I shop on line with laura and I always been happy. The thing that I did not notice it was not made by laura it was the local made . I never buy from that section in laura shop and iam surprised why Laura bring items on the shop as well as on line from other companies we are trusted laura This is the manager decision not us . That's why many of my friend do not go laura for shopping . At least when you shop on line , please pay attention when it says made in Canada. May be I needed that experience . The bottom line I love laura but need to go to the store to see if it is made by laura. I returned it .
This is first time I am writing a review on anything. I was loyal customer to Laura for years. There new return policy sucks. I called customer service, the rude lady hung up on me instead of listening to me.... Will never buy from them again.... I am left with 3 wrong size dresses which are of no use to me.
Went to Laura this past weekend. Found out Laura corporate decided to mix petite with regular sized clothes together but kept the plus size separate. Not only does this waste time hunting through the racks but gives the impression Laura has reduced the number of petite options and hopes petites will buy regular. Not this 5’ person.
Went to find an evening dress today at Oshawa Mall. Staff were all smiling friendly. Veronica assisted me and was very attentive. So appreciated . In days when customer service is poor, Veronica was perfect.Attentive, knowledgeable and honest.Found a couple great dresses and made a great purchase.Thank you Veronica!
Extremely disappointed with customer service. I used to be a loyal Laura customer and recommended Laura to all women, but since their recent change to their return policy I will no longer be a customer. I have spent thousands over the years on Laura clothing and I often buy online since the store near me doesn't get in a lot of the clothing I like. I went to return 1 of the 8 dresses I bought and was told that is no longer an option and that they only offer store credit now. This makes shopping online impossible. The reason for my return is that the dress was too small and they don't make it in the next size. This is terrible customer service, especially for a retailer that offers their clothing online. I would recommend to anyone that they avoid shopping at Laura now. Very unfortunate the decisions this company is making.
Rita C. #59961 at the Oshawa Shopping Mall location was extremely helpful, very personable, interactive, and responded to my specific needs (my granddaughters graduation 😄). She was genuine and authentic in wishing my grand daughter well. My grand daughter and I loved the dress we bought. Overall, it was nice to experience such excellent customer service.
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Shop Laura for women's clothing in every size & accessories: dresses, tops, pants & more. Explore our looks in Plus and Petites.
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