Review Time
See my Google review. It’s all good if you buy. They will lie to customers just to get them to buy. Then won’t accept returns. They lie so they won’t accept returns. Don’t just happen to mum, but countless other women. And that’s just the ones who wrote a review.
On April 30, 2025 I shopped at a Laura's store in London, ON. for a dress to wear to a wedding. The sales associate who assisted me was polite, very helpful and I narrowed my choices down to one. I asked the salesperson if there were any upcoming sales since Mother's Day was just around the corner. Twice she said, "let me talk to my manager" since I was hesitating to make the purchase in the event there would be an upcoming sale. After the second conversation she had with her manager, she returned saying there was a sale beginning May 8th. and if I returned that day with my sales receipt (no need to bring the dress) they would adjust the price. So on May 8th. I made the 30 minute drive back to the store in order to obtain the price adjustment. To my surprise (and I must admit irritation) the only option was to give me the refund on a gift card....store policy. This was never mentioned at the time I was making the purchase and I believe I would have postponed buying until the following week. I have spoken to Laura's head office but to no avail. The only repeated response was "I'm very sorry". Unfortunately my experience does not foster good customer care in my opinion and as I said to the person at head office....."in the future, Laura's will be at the bottom of my list when I am shopping for women's clothing. The majority of retail places in my experience adjust the price and the difference is repaid in the same form in which it was initially paid for. There are times when a sale item is permitted to be returned but the refund will be in the form of a gift card. Always, this is clearly stated before the purchase is made. In this case I was not returning the dress and I had purchased it at full price.
Laura Canada as a company has the most miserably rude clownish cashiers to ever be seen at any store. At my most recent visit at Laura Canada at Vaughan Mills, I requested one cashier to help me find another size in a top. She said they didn't have it in store and she can 'order it for me', so I explained I live far from that location and will order it myself online. I also politely thanked her. When she saw she wasn't gonna make any sales and commission of two cents off me that she was desperate for, she made the most disgustingly nasty expression OVERTLY right in my face. A sound employee would have responded something like, "sure, that works!" but the old caucasian female worker who looked like her face was going to explode from botox just made a moronic expression in response. They somehow feel they are entitled to get their menial commission because of you, sorry, I am no longer supporting Laura and Melanie Lyne store cashiers and will not be the reason they have a job at all or make any sales in store. I will only shop for the merchandise itself online, get what I want, and let these disgusting cashiers with inappropriate behaviours lose their jobs. I won't be surprised if the stores shut down at most locations, they're always bare and empty of any customers and so when a single person walks in, the cashiers will stalk them and stare at them like hawks. Eek!
It's disappointing when items don't meet expectations, especially at higher price points. It’s not understandable to feel upset about defects like burlap texture, bubbling from detached interfacing, and pilling on knits, which can certainly affect the overall value of the purchase when the clothes are new and priced from 300 $ and up .It’s concerning that the store doesn’t accept returns and issues final sale stamps, which can make it even more challenging for customers who trust the sales staff. This can greatly diminish customer confidence and loyalty, especially when compared to the positive experiences from the past when stores offered better quality and customer service, including gift cards.If you're looking to share your feedback, consider reaching out to the store or writing a review. Your insights could encourage them to improve their quality control and customer service practices. In the meantime, exploring other retailers that focus on quality might be a good idea for your future shopping.
I never imagined i would have this type of experience at Laura. For over 10 years i have shopped in Laura. I do a lot of shopping online. They would usually give me a gift card for final sales items. Today i returned some items worth over 200 dollars to Laura Londonderry mall in Edmonton. I was told i couldnt get even a gift card that i would only use in Laura as usual. I pleaded with them that i didnt know the rules had changed as i had done some returns even last month- February. The more i pleaded, the worse the answers. I pleaded that i couldnt use the clothes and to allow me this once as i was not aware of the new rules but to no avail. I felt so helpless and was only able to take photos of what i returned and left the store without the clothes. I won't have the confidence to buy anything from Laura online shop again and i wonder if ill have the heart to go back to Laura shop again
I bought a pair of black stretch jeans and to my shock……they fell apart…first just below the waist band and then the back of the leg. I’ve only worn them twice. I repaired the first rip but the leg split and just shred. It’s too bad they fit perfectly.So disappointed. Maybe you would like them back to verify.
Customer service rep Enza was dismissive and unhelpful—ignored emails, rushed responses, and showed no interest in actually assisting with my lost package. Laura Canada takes no responsibility for missing deliveries, even when FedEx can’t confirm where the package was left. Extremely frustrating experience. Would never order from them again.
I am very disappointed with your policy online of a final sale. Online sales, should allow a client to exchange for another size or a credit note. I now have a beautiful jumpsuit that doesn’t fit me. I was at st. Vital mall in Winnipeg and I found the supervisor very unhelpful. It is the store policy and nothing can be done about it. I have been a client at Laura’s store for over two decades. Very poor business service. I do not wish to return there or recommend anyone to go to your store. The service at Melanie store is totally positive. Melanie was amazing and I would return because of her. But NOT LAURA store at St. VITAL IN WINNIPEG.
I made an order online and received a tracking number. After 1 week the tracking showed it had not moved. I called customer service and the rep was amazing. The rep found my package and got it moving again. The rep even called me back to update me. Great customer service.
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