Review Time
This store is the worst!!! All they do is give you the run around! We had price tags coming up incorrectly and they wouldn’t give us the price that was marked on the tag! They had us wait till next day to talk with store manager Corine who told us she could do nothing and to call customer service. So I call them they tell me it’s a store issue talk to the regional manager Jamie. I explained everything and Jamie said will investigate and call me back and doesn’t. So I called customer service again spoke with Sina who starts accusing me and asking if I took pictures or have proof! Are you kidding me. What kind of store is this! Absolutely insane! Run from this store!
I’ve had many great experiences at the Laura store in Montréal, QC. I’m really satisfied! I’d also like to highlight the amazing customer service given by Fatima. She was really helpful and always offers me an amazing shopping experience.
For the second time, I have had an awful return experience at the Kelowna, BC store. The first episode was dealt with to my satisfaction, but only after several telephone calls and escalations to upper management. The most recent problem arose from a return that was 2.5 months after the purchase. I did no alterations to the item, did not wear it, and did not cut off tags. I purchased the item in September, and since it was a cold weather item, I did not put it on until the day I needed to wear it. It did not look right and was not fitting well, so I decided to return it. I am a senior and cannot drive at night. I also live 2.5 hours away from this store and only travel to this city when absolutely necessary. When I was told that, due to the return window expiring, I was getting only 75% of the value of the original purchase price AND I had to accept a gift card. Nothing else was offered. So, in essence, I paid for 100% of the garment, but received only 75% of the value when it was returned. Furthermore when I purchased the item, I was not made aware of the return policy, either verbally, or by being directed to read the extra tiny print on the BACK of the receipt. I will, AGAIN!!, be escalating this as far up the ladder of greed as is necessary to achieve A FULL REFUND!! I would definitely NOT recommend shopping at any Laura store.Pissed off customer in British Columbia!!
First of all, Margareta from cross iron mills forces you to buy stuff you don't want to... almost everyone in the review section is talking bad about her (just fire her at this point) and then the other employees (including Margareta) are so racist cuz they were really rude to my mom for being asian... My mom had to return a dress that she bought for me cuz it was so big on me, when we explained all this they accused us of wearing it and said that the dress stinks and argued with us in a really unprofessional way... Now we are stuck with a dress which doesn't fit anyone I know... So basically never buy dress from this store as it doesn't even deserve one star rating... CAUTIOUS!!!
I feel obliged to share my experience as I am totally flummoxed by the way it was handled. I have been a long time customer of Laura and Melanie Lynn, its sister company. In fact just in 2023, I may have spent a little over $500 and I still consider Laura, my favourite store with good product offerings and very helpful staff at the stores. I was however dismayed by the customer service response (Katina Daley) I received about a small problem I encountered with an online order I made.First to note is that the toll-free number to contact Laura Customer Service is not valid across North America. Also worth noting is that this is my first time voicing a concern. I have been communicating with Katina who offered a solution of a code to use towards another purchase at Laura. This code is valid for six months after which, it expires. I am on the cusp of travelling abroad and so I tried to utilize this "credit" before I leave. The transaction is cancelled without a reason proffered; I am surmising it might be out of stock. I contacted Katina about the latest development and asked if she would consult with her manager to either credit my credit card or send me a Laura gift card for the same amount.Well, here is exciting part. My email address has been programmed to go to spam by Customer Service so there is no way to continue my email conversations with Katina Daley. What a cold and terrible way to deal with a long standing customers. I feel everyone ought to hear of this experience.
Pretty disappointing that when you make a purchase online and return in store the refund of your payment isn't done immediately. Rather it is sent to "Corporate" to process the refund "in a few days". This results in you needing to call 2 weeks later when no refund has been processed. The customer service representative first told me the refund was indeed processed within days of the return. When I asked to double check the payment and the confirmation (as no funds had been received in my bank account) I was told there was an error and the refund wasn't processed after all. I asked if I hadn't called how would this have been found and what type of reconciliation process is in place. They said usually the person calls and "we fix it". Pretty disappointing for a company of this size who has great products. Makes me think twice about ordering/purchasing from Laura in the future.
I have shopped Laura Plus for decades and it's been hit or miss every time: hit or miss depending on the cut (A-line, swing or flare is best for the plus size apple shaped figure, yet too many of the tops are straight-cut, with deeper-than-necessary necklines). This time, I took a leap of faith and, going by the photo of the blouse online, I purchased the lovely gray floral blouse with cap sleeves, online. On the whole, it's a lovely piece, with ample coverage over the "apple" bits, long enough to flatter. However. The neckline plunged far too low, exposing more than just a bit of cleavage. Why is it so difficult to have tops sewn with a more modest neckline? Not everyone likes to expose their cleavage; some of us prefer a more modest neckline. I've taken to shopping on American online sites because of just that issue, and have found that their designers are much more sensible in what looks flattering and the overly plunging neckline certainly does not.
The worst exchange/return policy known to mankind. Shopped total about 812.00 online in July 2023. It is 14 DAY RETURN POLICY. Unfortunately I did not get a chance to return the unwanted items within 14 days, so I got the store credit for the items I purchased not the Price I paid instead the Discounted Price. So I lost $101.17 in total......DO NOT SHOP HERE
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