Review Time
Shame on Laura's for discontinuing their Petite line of clothing. As a woman under 5' tall and short waisted, it was one of the few stores left that I could buy clothes that fit properly. When I discovered this at the Eglinton & Warden location, the salesperson was less than empathic to my plight and argued (and argured and argued...) with me that this is for the best. I finally stated that I didn't appreciate her arguing with me, the customer, or her continued lack of empathy and asked her to leave me alone. I hope another company will recognize that petite women deserve to have nice fitting clothes that don't need a ton of alterations.
Very disappointed with the customer service at Fairview Laura store due to their manager’s behavior. I visited this store to ask about a price adjustment and a return. The manager was rude, dismissive, and unwilling to listen. Instead of explaining calmly, she told me to go back to another store and refused to help. This was an unpleasant experience that does not reflect good customer service.Terrible customer service!
My husband ordered a Laura gift card for his mother for Christmas on the 12th of Dec. to be delivered to her in St. John's Newfoundland. On the tracking it showed that tnt card is in Mount Pearl since the 16th of Dec. in which Mount Pearl is only a 10 minute drive from my mother-inlaws house. It is now the 22nd of Dec and we called Laura customer service and the girl told us that Brevard of the delay of the ferry and the fact that the card was transferred to Canada Post, the card could possibly get to her by Christmas or after. On the Laura website it says delivery within a couple of days! I get it that it's Christmas time and deliveries could be delayed! But on the website it said delivery by FedEx. This is misleading of FedEx is going to hand off thier packages to another courier. Needless to say, we are not impressed and may never order from Laura again.
Recently the store advertised a Black Friday sale on line. I bought 2 pieces unfortunately none of them fit. Went to the store less than 24h after receiving the package and was informed because the items had 40% off they can’t issue a refund. I will not recommend anyone to buy anything on line from this store, their policy are hide and they don’t even know who to do math they will keep your money even if the discount was only 20%. if you are planing to save time shopping online this is not the store.
I bought a coat online, based on the sizes given online, I ordered a medium. I received it, and tried it on, it is huge compared to the sizing chart. I called customer service for an exchange to a size small. Customer service were both abusive and dismissive and said this is final sale. They have my size in stock, but I was told to sell it!!!! This is disgusting!!! Never again!
I used to shop online at Laura’s all the time. It was my go to place for jeans. The fact that they no longer offer or indicate petite sizes means that I will no longer be shopping there. Very disappointed in this store. My guess is there are a few lost customers as a result of this.
I purchased a shirt a few days ago from a Laura store but when I got it home it didn't match what I needed it for. My daughter tried to return it for me today, but despite me calling the store and confirming that she could return it without my card as I was told the refund would be "automatically applied" back to my card, they told my daughter that they needed my card. She then asked for the shirt back so I could deal with it later, but the sales lady said it was too late because she put it on a gift card. My daughter called me about this and I told the lady that I did not want a gift card as this is not a store I shop at- I was told it was too late. I asked for it to be reversed, but she declined. I asked to just buy the shirt back with the gift card and then I would return it, but she said the money would have to go back to a gift card. She told my daughter to just buy something from the store and then sell it myself- seriously... that's complete BS. She then said that there was nothing to be done about it and to just take the gift card. Well now I ABSOLUTELY will never shop there again. Ever. You basically forced me to have to buy something from you again as you refuse to give my money back (might I add that this shirt was close to $100) because you jumped the gun and issued a gift card rather than just giving the shirt back for me to deal with another time. Your solution was for me to buy something else and then try to sell it myself- great customer service (that's 100% sarcaatic). I do not like being forced to do things, and it is well within my right to return items to your store for my money back, as per your OWN return policy. Note to everyone else- do NOT shop at Laura unless you are 100000% sure that you will never need to return the item. Their customer service is terrible and they will not stand by their own policies.
I bought a dress for my daughter. I kept all the tags on it and had the receipt. I went over the 21 day period. They refused to let me exchange, get a credit or a refund. The dress was full price. It was not a clearance item or on sale. I even asked to get a different size. They said the policy is no refunds, no exchange and no credits. It is so upsetting since I have bought a lot and I feel even if I did not, I should be able to get a credit. I emailed the store and they also did not agree to do anything. So frustrated and disappointed
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop Laura for women's clothing in every size & accessories: dresses, tops, pants & more. Explore our looks in Plus and Petites.
repairmydenim.co.uk
sforcewatches.com
bikefair.org
ministryofsupply.com
rachelkeen.com
agentprovocateur.com
luvbojewelsgallery.com
devotedstore.com
www.lolitain.com
wash-megroup.com
