Review Time
Customer Service is terrible, and if you live in a remote location, don't try and return anything. They will not let you return via Canada Post, and if you don't have a FedEx drop off in your community, you're SOL. The customer service representative was rude and refused to assist with the return. These Canadian businesses then wonder why you shop in the US. Will never buy another garment from Laura or Melanie Lyn!!!! Such a bad experience.
I purchased the navy knot satin clutch (item #122088 for $58) at the end of August for my son's wedding, which took place Oct 19. The clasp was extremely tight and hard to open. After opening it twice that day, the side of the purse separated from the frame, causing it to hang open. I tried to return it to the store, knowing it was past the return date, hoping I might be offered a credit note for obviously defective merchandise. "Nothing we can do". I told her to throw it in the garbage, because that's what it was, but salesperson repeated that she couldn't keep it, couldn't throw it away... Selling me an item that was useful for less than an hour? No problem. I've purchased from Laura for years, but this makes me question the quality of the rest of the merchandise they sell as well. Very disappointed with this response.
I bought a dress on line and it could not be pulled over the head. At the store they could see the problem but wouldn’t offer any compensation because it was final sale. Was told I should take it to a seamstress to have it fixed. Ridiculous solution to a brand new purchase. Very disappointed in this store and how I was treated.
I had purchased a dress for an upcoming wedding. While purchasing the dress I followed the size guide. I ordered the suggested size 16, when I received the dress it was huge on me . I called customer service line to ask if I could could exchange for a smaller size as it was final sale item. I was told I can exchange the dress but only in store. The closest store with the dress is almost two hours away. They have the smaller size in stock online but refused to do an online exchange and when I asked if it could be ordered to my closest store in my town I was also denied. I wasn't asking for my money back and was even willing to pay the shipping to get the dress in the proper size. I will never purchase another item from Laura and I will advise friends and family members not to as well. A store that is "suppose" to be higher end ,has the most ridiculous online exchange policy. I am now stuck with a dress that I cannot wear.
Hello,My online experience was the worst Ive ever had. Purchased 4 blouses on sale and they did not look good so when I tried to get a store credit, I was refused! What an completely out of touch policy and I will never shop at Laura’s again! I completely agree with the other review that predicted Laura’s bankruptcy because their online purchases can’t be returned for a store credit. Furthermore, it is NOT clearly written that final sale cannot be returned.
I recently found out I am not able to get petite sizing at Laura anymore. First it was the petite section was no longer. They mixed it in with regular so if you go to a store you have to search everywhere. This didn’t happen to the plus size. The excuse was that petite women would often go to the regular section so why not mix it in. Yikes. So then I started shopping Laura online which was ok but there was a separate designation for petites. A sales woman at one of the stores I would frequent told me that if people like me don’t attend in person then the stores will no longer exist. Well in a way I do see the logic in that. However, after 40 odd years of shopping at Laura for petite clothing, it’s not working for me as now they don’t even show petites online. I’ve sent two emails and no answer. I phoned and waited for at least 20 minutes to speak to someone about the changes. She said all you have to do online is key in the search bar petite dresses, tops etc. I have done that and when I click on an item it shows regular sizing so how am I to know if it is petite or not? It’s a big waste of my time and super disappointing for me a very loyal customer over the years with lots of my money spent at Laura. It’s a sad day in Canada for petite women. But fortunately there are other petite stores for women with whom I will spend my money!
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Shop Laura for women's clothing in every size & accessories: dresses, tops, pants & more. Explore our looks in Plus and Petites.
