Review Time
I originally bought the INA Wave 1 from a local store. It was much louder after using it one time, & in the store the model wasn't that loud. (Which is why I bought it in the first place). I returned it to LELO, thinking there was something wrong w/it. The replacement was the LELO INA Wave 2, which was even worse. I'd wished I'd kept the first one, but no one told me that was just how loud they were. They didn't have any of the #1 model, so they sent me the 2. It recently quit working for no apparent reason, so they sent me a new one. It is EXTREMELY LOUD! Way worse than the other two I had. I won't be able to use it, & get much out of it that way. I'm not happy with this product, & they won't let you exchange for anything else, even if it's of lesser value. With the help of the salesperson I originally bought the first one; I think I just ended up getting one of their most faulty items. They are not all the same; some are loud, & others are extremely loud,,,of the same model!! I was thinking of trying one more of their other products, but I don't want to waste more $ on something, especially with those prices.
There are nearly infinite competitors offering nearly identical products. There are only two reasons to buy Lelo products which are over twice as expensive on average: quality and service.The quality is uneven. Some have been good, some quickly die.The service is beyond miserable. Recent order never delivered. No response to email or submission on the contactink on their website.Avoid this a company. I reversed the charge from my credit card company.
Received a defective Dot in February 2024. Immediately contacted customer service. They instructed me how to plug in and charge the device. The battery was defective, no amount of charging was going to fix that. They asked me to go through the one year warranty process for a product which was received in a defective state. I refused. I don’t want my defective dot replaced with another defective dot. I would like a refund. They have lost a customer for life. Do not buy their products. Their customer service is terrible and the quality of their expensivemerchandise is worse. I have filed a complaint with the BBB and disputed the charge on my card. Will this ever be resolved? Do the right thing LELO and refund me for the defective product you sold me. I would really like to stop wasting my time on this. My response to their reply below:Sorry LELO, your response is complete bs. Just responding to the bad review does not make all OK. I’ve written with your customer care team many times since February. I have been refused a refund repeatedly. You’re offering me help, but just for appearances. I want a refund. I do not want to file a warranty claim. You sold me a piece of junk, and the only way to make it right is to refund me.
This company is amazing. Their products are top notch, their customer service is also top notch and their warranties are the best there is. I have only bought from Lelo for the last 15-20 years because of their products and service. Give them a try you won’t be disappointed.
Great support team! Special shout out to Monika. She assessed the issue and quickly worked to solve the problem. I had ordered 2 products, but due to shipping errors, they never came. I asked that she refund 1 since I no longer needed it, and she did so promptly while sending over the 2nd one which arrived promptly right after that email. Thank you so much!!
I bought 2 products from Lelo for a special event and they arrived on Feb1. Both were defective and I called them the next day to request a replacement . I have still not heard from them and I will not get my replacement in time for the event so they are no longer needed. I never used these items, just charged them. I would like a refund, but they refuse. Judging by the quality of the products that I received and the poor customer service, I would highly advise not to purchase anything from this company.
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
