Review Time
I did extensive research into the best products on the market which involved looking at numerous reviews of items from other companies and independent “best 10” lists of articles that weren’t affiliated to any particular brand. I also looked at reviews of customer support of companies I was interested in purchasing from, just in case I needed to contact them as this was when you find how good a company actually is. Therefore, once I decided to purchase the Enigma Wave by LELO I was confident I had made the right decision. This proved to be correct in both the product and the customer support as they were both AMAZING. I had a query straight after making the order and completely my fault at not adding an item and contacted customer service explaining this. I thought I would be met that it was my fault but got the most helpful response from Patricia who went out of her way to resolve the matter within minutes of me sending the initial email. Patricia turned out to be exceptional in keeping me updated throughout the whole process and answering other queries I had going above and beyond in customer support. Think both Patricia and LELO have set the bar high which others fail to meet. Best customer support that I have ever encountered with regards to Patricia. 5 stars.
I do not recommend this company. The product are flimsy and breakdown often. The lelo app will not connect to my device. I must create an account to gain access to the lelo app features. After creating an account, my login expires and password is removed. Everytime I try to use the app features I have to reset my password.
I was having a difficult time deciding which prostrate toy to purchase. Like always. I did some research on the internet for product reviews. All the reviews I read were all different, with some on most of the lists. That confused me even more. I've been told, it comes down to personal preference. I don't know about you, but my preference is to have one everything.Why limit myself? Money of course. I couldn't decide on two pieces: Hugo 2 and the Loki Wave 2. Not knowing which one to choose and fear of thinking I picked the wrong one, I reached out to the experts at LELO. I sent an email and a reply told me somebody would help me as soon as they could. So i patiently waited through the weekend. Yesterday, gold hit my email. I'm not sure if I'm allowed to share my customer care name, but she deserves the credit. She laid it all out for me. She has a ton of product knowledge and she excels in her job. Give that girl a pay increase and a paid day off. I ended up purchasing both, all thanks to her.Now..::.I'll be sitting on the curb for the next few days, waiting for the delivery truck. There was nothing more I could have asked from her. It's that kind of service thst makes me a customer for life.Huge kudos...you know who you are. If I was allowed to share your name...I apologize for not doing do.
First of all, products from this company are very high quality and the customer service is exceptional. The Billy 2 (it's all I own - for now!) build quality is top notch. No way will you find a better made product. Once you receive and use it, you'll know why Lelo products are a bit more expensive. The craftsmanship is phenomenal and will last for years to "come". It's a no-brainer, they're totally worth every penny. If you have a problem, customer service will help you. If they don't have an immediate answer, they will find a better solution for you, rest assured. I only wish there was a forum to interact with other users because if you're the type of person to buy Lelo, that's a REALLY good thing to have in common ; ) Keep it up, Lelo. I certainly will :D
Customer service was fantastic. I had accidentally placed an order to be delivered to an old address which could have been bad on several levels. Customer service had it taken care of within 1 or 2 emails. They were great! I would highly recommend doing business with this quality company at any time.
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
