Review Time
I truly had the best experience with LELO customer care. Precise with Valentina L. who was so willing to help, kind, detail oriented and simply wonderful! I would indeed recommend to purchase your toys thanks to the great experience I had and the feeling of being personally cared for! Thank you!
I have been buying LELO toys for several years, and all of them are of excellent quality. They have lasted me for several years. I just purchased some more three days ago, and I made a mistake in choosing the color of one of the products. I contacted support, and they immediately changed the color and corrected my order, delivering it to my address within 3 days of the purchase. They are excellent. The best.
Horrible experience with this brand/company, I order Ben wa balls on the 14th of January and it’s Now February 2 and I still haven’t received my order. Customer care just copy and paste the same thing. Do not recommend buying off this website.
So, after 3 years my favorite Lelo toy died - fair enough! I went to customer service for tips. Valerija helped me from the start till the end - an angel on Earth. She helped me sort out product registration (I hadn't done that before), then file a warranty claim (Lelo offers it for 10 YEARS!) and managed the claim herself, since I had already been in touch with her. Better management than the immigration office, I'll tell you that lol. Having a dedicated person to solve the issue was amazing and so hassle-free. She sorted me out and got my warranty coverage - now got my replacement toy on its way at 50% off - WAY more generous than most brands out there, imo. Anyway, I adore Lelo toys and have been a faithful customer since 2020. I've gifted SONA toys to 4 of my friends and they all love it. So, enough said! Thank you for your help Valerija and love to Lelo!
Customer service was great, very effective and nice, however I would have preferred to contact someone in spanish since english is not my mother tongue and the shop where I made the order was all in spanish, so having to write e-mails in english was a surprise. Also automatic e-mails do not work so well since I had to contact them in order to get my tracking number, which have usually been sent to me automatically when I have shopped in other online shops. Another thing is that I never knew when was it going to be delivered since the link they sent me was in a different laguage (I think polish??) and it was not updating correctly. What saved me was the e-mail from seur the day my package was about to be delivered so I could warn the person that was about to receive it since it was a gift. So in conclusion, nice customer service, bad delivery information service.
Lrlo Ora 2 : Woeful. The worst ive ever used. Its not even substandard its no-standard. Everything about the product is shoddy. Battery dies after x1 use and its not like im using for hours at a time. Its inasanley loud, lke a mechanical 1950s vibrator noise. And its just a rotating ball - that is not replicating oral. Cannot believe the ratings Lelo have. Surely they cannot be genine because this product is so so bad its actually comical. Like a joke sex toy.
My experience with this company is really good. When I received the product, there was no cord in the box. I contacted them just to let them know. I was going to use the cord of the LELO product that I bought previously. They sent me a new cord anyway. Pleasantly surprised.
I ordered a few products. Time was passing by, no products. I got really anxious so I got in touch with them. I was ready to confront them but they calmed me down and told me that the LA carrier had a problem because of the highway fire. They asked me for some patience. A few days later the products arrived. Good job.
Claim your business profile now and gain access to all features and respond to customer reviews.
Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
