Review Time
I recieved a necklace from Lily and Roo over a year ago and it is such brilliant quality, i have worn it everyday since i received it and it looks the exact same as how it did when i got it. Unfortunately, my necklace snapped and it was entirely my fault as the chain is delicate and thin. I reached out to the customer service team at Lily and Roo and they were so helpful. They immediately apologised that the necklace has snapped and offered to send me out a replacement. The jewellery is so beautiful and amazing quality and I will definitely be buying there in future for myself and as gifts.
My daughter has had two beautiful necklaces , on one the chain broke and she somehow damaged the loop where the chain goes through the initial . The chain was very promptly replaced and the initial was repaired. We couldn’t be happier. Fabulous customer service .
Everything about this company is geared to meeting the customer's requirements. The jewellery designs are original and the prices are good. The correspondence is friendly and helpful. I have ordered a set of pearl earings and a gold pearl necklace for my wife and she is very pleased with the purchases.The delivery times are very quick.I recommend Lilyandroo to you.
I cannot recommend this company enough- such fine, high quality jewellery and amazing customer service. Company go above and beyond to achieve customer satisfaction. Very fast correspondence and postage- thank you very much 11/10 stars
I needed to exchange a gift purchased for my wife by a third party. L&R couldn’t have been more helpful, with very prompt email responses, outlining a clear process for the return/exchange. The tone of their emails was very well judged, suggesting a real desire to help. Thanks L&R.
Fantastic customer service received after I ordered the wrong size bracelet for my wife. The team responded to my email in minutes, clearly explained the exchange process and I got the bracelet back a day after they received the original one from me. My wife loves her bracelet and more than happy to recommend Lily & Roo
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The home of pearl wedding jewellery, stylish engraved and personalised
necklaces, all available in gold, silver and rose gold. Subtle and stylish
diamond earrings, bracelets, bangles and rings.
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