lilyandroo.com

4.7
4.7 Based on 161 reviews

The home of pearl wedding jewellery, stylish engraved and personalised necklaces, all available in gold, silver and rose gold. Subtle and stylish diamond earrings, bracelets, bangles and rings....

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Average Rating

4.7

/
5

161 Reviews

5 Star
91%
4 Star
0%
3 Star
1%
2 Star
2%
1 Star
6%

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ruby mcdowell
Amazing customer service

I recieved a necklace from Lily and Roo over a year ago and it is such brilliant quality, i have worn it everyday since i received it and it looks the exact same as how it did when i got it. Unfortunately, my necklace snapped and it was entirely my fault as the chain is delicate and thin. I reached out to the customer service team at Lily and Roo and they were so helpful. They immediately apologised that the necklace has snapped and offered to send me out a replacement. The jewellery is so beautiful and amazing quality and I will definitely be buying there in future for myself and as gifts.

5
Date of experience: Aug 19, 2025
Helen G
Excellent customer service …

My daughter has had two beautiful necklaces , on one the chain broke and she somehow damaged the loop where the chain goes through the initial . The chain was very promptly replaced and the initial was repaired. We couldn’t be happier. Fabulous customer service .

5
Date of experience: Aug 19, 2025
Matt
Great customer service

One of my items had been lost/stolen during the sorting process with the handler, I was able to contact Lily and Roo and they were able to provide a full replacement within a week, great customer service.

5
Date of experience: Aug 15, 2025
Karen Fernandes
Great items

5
Date of experience: Aug 14, 2025
William Thomas
Good quality jewellery at good prices.

Everything about this company is geared to meeting the customer's requirements. The jewellery designs are original and the prices are good. The correspondence is friendly and helpful. I have ordered a set of pearl earings and a gold pearl necklace for my wife and she is very pleased with the purchases.The delivery times are very quick.I recommend Lilyandroo to you.

5
Date of experience: Aug 13, 2025
Nicky B
Excellent

Lily and Roo went way above and beyond to make sure the jewelry was delivered on time for a gift. V good communication and got the job done. Not forgetting beautiful gift!

5
Date of experience: Aug 12, 2025
Hannah Smyth
Don’t go past Lily and Roo for fabulous quality and great customer service

I cannot recommend this company enough- such fine, high quality jewellery and amazing customer service. Company go above and beyond to achieve customer satisfaction. Very fast correspondence and postage- thank you very much 11/10 stars

5
Date of experience: Aug 12, 2025
Katie Ponter
Brilliant customer service

Brilliant customer service! Liv helped me very quickly and was very helpful. Beautiful jewellery, thank you!

5
Date of experience: Aug 08, 2025
Roger Lee
I needed to exchange a gift purchased…

I needed to exchange a gift purchased for my wife by a third party. L&R couldn’t have been more helpful, with very prompt email responses, outlining a clear process for the return/exchange. The tone of their emails was very well judged, suggesting a real desire to help. Thanks L&R.

5
Date of experience: Aug 06, 2025
G Drakeley
Fantastic customer service received…

Fantastic customer service received after I ordered the wrong size bracelet for my wife. The team responded to my email in minutes, clearly explained the exchange process and I got the bracelet back a day after they received the original one from me. My wife loves her bracelet and more than happy to recommend Lily & Roo

5
Date of experience: Aug 05, 2025

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Business Details

  • The home of pearl wedding jewellery, stylish engraved and personalised
    necklaces, all available in gold, silver and rose gold. Subtle and stylish
    diamond earrings, bracelets, bangles and rings.

  • language https://lilyandroo.com

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